Job Description

About Epic Militaria

Epic Militaria is a leading online retailer of military and outdoor clothing, equipment, reenactment supplies, and original military surplus. We pride ourselves on authenticity, quality, and exceptional customer service. As we continue to grow, we're looking for a driven and capable individual to lead our Sales team and elevate our customer experience.

Role Overview

As Sales & Customer Service Manager, you will be responsible for driving sales performance and ensuring high levels of customer satisfaction. This is a hands-on leadership role that blends customer engagement, team management, and strategic sales development.

Key Responsibilities

Respond to customer inquiries and resolve issues efficiently across phone, email, and in-person channels Assist with order processing and customer transactions Monitor feedback across sales platforms and ensure timely resolution of complaints Lead and motivate the sales team to maintain high standards of service and fast ticket turnaround Manage B2B relationships, ensuring accurate and timely order fulfilment while identifying new trade opportunities Contribute to marketing efforts including website promotions, marketplace advertising, and social media campaigns Represent the company at trade shows, including stock preparation, stall setup, and direct customer interaction

Candidate Profile

We're looking for someone who is:

Highly motivated, self-driven, and goal-oriented Proactive in learning and becoming an expert in our products and market An effective communicator with both customers and internal teams Decisive and confident in fast-paced situations

Required Experience

To be successful in this role, you should have:

At least 2 years of experience managing a small team -- ideally in a sales or customer service environment At least 2 years in a customer-facing role -- demonstrating strong interpersonal and problem-solving skills Experience in e-commerce -- this is advantageous but not essential

What We Offer

Full training on all systems and processes 25% staff discount on our website Performance-based bonus scheme Monday to Friday, 9am-5pm schedule Casual dress code
Job Types: Full-time, Permanent

Pay: 28,000.00-30,000.00 per year

Benefits:

Casual dress Employee discount Free parking On-site parking
Ability to commute/relocate:

Aberystwyth SY23 3JQ: reliably commute or plan to relocate before starting work (preferred)
Experience:

Customer Service or Sales: 1 year (preferred) Management: 1 year (preferred)
Work Location: In person