Job Description

About Kompetenza

Kompetenza is a Salesforce partner specializing in Corporate Services Cloud and Employer of Record (EOR) solutions. We help businesses streamline their operations through

AI-driven automation, Salesforce Service Cloud, and self-service portals

. Our goal is to enhance customer service and sales by leveraging the latest

AI and automation technologies

within and outside the Salesforce ecosystem.

Role Overview

We are looking for an

entry-level Salesforce AI & Automation Associate

to support the development of

AI-powered service and sales agents

within our customer self-service portal. You will assist in automating workflows, integrating AI tools, and enhancing customer self-service experiences. Additionally, you will

work with various AI and automation technologies outside of Salesforce

, including third-party AI platforms and APIs.


This role is ideal for someone who is

passionate about AI, automation, and customer service

and eager to

learn quickly, work with clients, and mentor them throughout their AI journey

.

Requirements

Key Responsibilities

AI & Automation Development

+ Support the creation of

chatbots and virtual agents

using

Salesforce Einstein AI & AgentForce solutions

. + Assist in configuring

Salesforce Flow, Omni-Channel Routing, and AI-driven case management

.
+ Work with

third-party AI and automation tools

(e.g., ChatGPT, NLP services, RPA tools).
+ Learn how to

integrate AI-powered workflows across different platforms

to improve efficiency.

Customer Engagement & AI Mentorship

+ Work

directly with clients

to understand their needs and guide them through the

AI journey

. + Assist in training

client teams

on using AI-powered service and sales tools.
+ Help design and implement

custom AI solutions

based on business requirements.
+ Provide

ongoing support and mentorship

to customers at every stage of AI adoption.

Workflow & Process Optimization

+ Assist in

building and automating customer interactions

using AI-driven tools. + Support

cross-platform AI integrations

, including non-Salesforce automation solutions.
+ Work with senior engineers to

test, refine, and improve AI-powered service experiences

.

Learning & Collaboration

+ Stay updated on

AI trends inside and outside the Salesforce ecosystem

. + Collaborate with

sales, service, and technical teams

to implement AI solutions.
+ Participate in

training sessions and mentorship programs

to develop expertise in AI and automation.

Key Requirements

Technical Skills

Basic understanding of Salesforce

(Service Cloud, AgentForce knowledge is a plus). Some experience or coursework in

AI, automation, or workflow tools

. Interest in

AI-powered customer service tools, chatbot development, and automation platforms

. Familiarity with

third-party AI platforms

(e.g., OpenAI, RPA tools, Google AI, Azure AI) is a plus.

Eagerness to learn new technologies

and work across multiple AI ecosystems.

Soft Skills & Experience

Willingness to learn quickly and adapt to new AI technologies.

Comfortable working directly with clients

and providing AI mentorship.

Excellent communication skills

to explain AI-driven solutions to non-technical users.

Problem-solving mindset

with attention to detail and structured thinking.

Curiosity and passion

for AI, automation, and customer service improvement.

Why Join Kompetenza R&D?

Great entry point

into the AI & automation space.

Work with cutting-edge AI technologies

inside and outside the Salesforce ecosystem.

Hands-on experience with real-world AI and automation projects.

Opportunity to be customer-facing and mentor businesses on AI adoption.

Option to move to AI Centre of Competence in Dubai Q3-Q4 2025

Benefits

Why Join Kompetenza?

?

Transition from recruitment to IT business development

- grow your career in high-value IT sales.
?

Join a leading Salesforce partner

with a unique FlexTeam Pods solution that's in high demand.

?

High earning potential

- competitive salary with commission-based incentives.

?

Global exposure

- work with enterprise clients across the

UAE, UK, EU, and the US

.

?

Remote-friendly work environment

- flexible working location and schedule.