Job Description

An exciting opportunity to join our close-knit team as a Scan Assistant.

Shift pattern varies, however weekend availability is essential and all applicants

must

be fully flexible.

The role provides the vital link between the scanner (sonographer) and the family ensuring that from the moment the family arrives, their experience is optimised and the relationship with the customer is fully developed. We are looking for an individual with the confidence, experience, charisma and ability to build strong rapport with our families. We also seek someone who is happy to take on added responsibility. No technical experience is required. Training will be provided.

This is a Part Time role that will involve a variety of shifts including weekend and evening work.

You will spend your working day introducing parents to their unborn baby for the first time and helping to provide the parents with important reassurance about the well-being of their baby; it really doesn't get any better!

Key tasks and responsibilities:

Relationship Building

a.To build rapport and a strong relationship with the customer and their family ensuring that their experience is smooth, enjoyable, informative and relaxing. b. To support the sonographer throughout the scan process allowing them to concentrate on the medical aspect c. To work in close partnership with the sonographer and a small team of staff ensuring that the customer receives the correct medical information in a relaxed, non-threatening and informative way.

Selling

To look for and capture upsell opportunities throughout the customers visit including additional scans, upgrades and extra merchandise sales

Handling difficult situations

a. To deal with customers with compassion and sympathy as the primary objective. b. To ensure that the customer is 'nursed' through the process of communicating with the sonographer. To ensure that relevant paperwork is completed thoroughly

Hygiene and comfort

To clean down the key equipment at the end of each trading period and to generally ensure that the clinic is spotless at all times To participate in our weekly deep clean to ensure that our high standards of cleanliness are maintained

Administration

. To handle basic administration tasks to a high standard. To be reasonably computer literate

Other duties

To be prepared to take on other duties and responsibilities within the clinic as required, including reception, marketing and administration. Confidence in approaching families to ask for photos for use in clinic/social media is a must.

Applicants must be fully flexible and available to work weekends and evenings (including weekend evenings (usually starting around 3pm onwards) as this is when our clinic operates. We are expanding our daytime clinic provision in the future so daytime availability also advantageous.

Due to the location and shift times, own transport would be advantageous.

Applications received via Indeed only will be considered.

Job Types: Part-time, Permanent, Zero hours contract

Pay: 12.21 per hour

Benefits:

Free parking On-site parking
Schedule:

Every weekend Monday to Friday Weekend availability
Experience:

customer service: 1 year (required)
Licence/Certification:

Driving Licence (required)
Work Location: In person