Job Description

Window to the Womb (www.windowtothewomb.co.uk) are specialists in Ultrasound Baby Scans, offering 2D and 4D scans to complement the NHS pregnancy services. We are looking for a very special person to take on the role of Scan Assistant in our Reigate Clinic , looking after families from the Rayleigh area and beyond.

Reporting to the Clinic Manager, the role provides the vital link between the sonographer and the family, ensuring that from the moment the family arrives, their experience is optimised and the relationship with the customer is fully developed. We are looking for an individual with the confidence, experience, charisma and ability to build strong rapport with our families. No technical experience is required and training will be provided.

We have a part time role available that will involve weekday afternoons and evenings, and occasionally weekends working on a monthly-rota basis. Flexibility is key.

We are looking for someone who has the ability to work a more senior role which would involve deputising for the clinic manager when required.

You will spend your working time helping to introduce parents to their unborn baby for the first time; it really doesn't get any better!

Key tasks and responsibilities:

Relationship Building

To build rapport and a strong relationship with the customer and their family ensuring that their experience is smooth, enjoyable, informative and relaxing. To support the sonographer throughout the scan process allowing them to concentrate on the technical aspects of capturing amazing images. To work in close partnership with the sonographer and a small team of staff ensuring that the customer receives the correct information in a relaxed, non-threatening and informative way.

Handling difficult situations

To deal with customers with compassion and sympathy as the primary objective. To ensure that the customer is 'nursed' through the process of communicating with the sonographer. To ensure that relevant paperwork is completed thoroughly

Hygiene and comfort

To clean down the key equipment at the end of each trading period and to generally ensure that the clinic is spotless at all times

Selling

To look for and capture upsell opportunities throughout the customers visit including additional scans, upgrades and extra merchandise sales

Administration

To handle basic administration tasks and to be reasonably computer literate

Other duties

To be prepared to take on other duties and responsibilities within the clinic as required, including reception.
Job Types: Part-time, Permanent

Salary: From 12.21 per hour.

Job Type: Part time hours available

Schedule:

10 hour shift 8 hour shift Weekend availability
Ability to commute/relocate:

Reigate reliably commute or plan to relocate before starting work (required)
Application question(s):

Are you available to work weekend days between 8.45am to 6.30pm? Are you available to work weekday afternoons/evenings?
Benefits:

Free parking
Work Location: In person

Job Types: Part-time, Zero hours contract

Pay: From 12.21 per hour

Benefits:

On-site parking
Schedule:

10 hour shift 8 hour shift Flexitime Weekend availability
Education:

GCSE or equivalent (preferred)
Language:

English (required)
Licence/Certification:

Driving Licence (preferred)
Work Location: In person

Reference ID: Scan Assistant

Job Types: Part-time, Permanent

Pay: 12.21 -13.17 per hour

Benefits:

Company pension Free parking On-site parking
Schedule:

10 hour shift 8 hour shift Weekend availability
Education:

GCSE or equivalent (preferred)
Experience:

Customer service: 1 year (preferred) Administrative experience: 1 year (preferred)
Language:

English (preferred)
Licence/Certification:

Driving Licence (preferred)
Work Location: In person

Job Types: Full-time, Part-time, Permanent, Zero hours contract

Pay: 12.21-13.17 per hour

Benefits:

Company pension Free parking On-site parking
Schedule:

10 hour shift 8 hour shift Day shift Every weekend Monday to Friday Weekend availability
Work Location: In person

Reference ID: Scan Assistant