Job Description

Job description

Business/Contract/Department:

Mitie: Region 51 South South West

Job Title:

Operations Support Manager

Reporting to:

Regional Manager

Our values and behaviours

Our vision and values are built on the simple premise of 'The exceptional, every day'- our overarching commitment to both our customers and our colleagues. Our values set out how we all should behave at Mitie, what we should expect from our colleagues and what our customers can expect from us:



The exceptional, every day.

Job objectives and responsibilities

The primary focus of this role is to provide support to the Senior operations Manager and the South West Security operation in it's entirety. The role will underpin our company values and deliver this to our security team to uphold all values that Mitie hold. The main duties support ways of working but not withstanding additional requests to support our customer or Mitie staff.

Main duties

Prioritise sites on a risk basis and spend time across region accordingly. Partner with the Operations management team in order to continually improve the service offering to all our customers. Show a level of flexibility and be able to adapt to new requests outside of the core role on request. Where appropriate for role, undertake Office Management responsibilities, such as facilities management, health and safety procedures. Ensure all requests are responded to in a timely manner Ensuring systems and software processed and inputted is in accordance with GDPR. Any other reasonable duties as required by your Line Manager Ensure standards of dress, safety (PPE) and presentation are always maintained in line with client expectation and report back any requirements to operations manager. Provide management support outside of core hours as in business-critical situations. Provision of daily activity reports to the Senior operations manage.

Work with Operations managers to ensure regular updates are communicated to all staff.

To assist the Operations Managers in any HR cases as required

Be prepared to undertake any reasonable duty as and when required to meet the clients expectations.

1 week per month to undertake the Duty Manager role which will include weekend working




More detailed information

Recruitment

collection of right to work information

sending of Micheck and follow up

ordering of Uniform for New starters.

Uniform and ID card,

Checking and ordering of ID cards and uniform

Follow up on missing Uniform from orders

On site Equipment and documents

Checking of onsite equipment, Laptops, Phones, Printers, Search wands. Ordering where needed

Understanding of Merlin

Checking and Updating of AI's RA's Training recording. Both online and paper copies on sites

Training and E Learning

Checking officers have access to e-learning

Ensuring eLearning is completed

Ensuring that there is evidence on site

Welfare checks

Site Visits and Welfare check out of Hours that are recorded on WP+

Investigations

Operations Manager assistance with Investigations/Grievances

Person Specification

Min 2 years' experience in an operational role

Involvement in a regulated operational regime

Good and positive commercial skills, high level numeracy & literacy skills

Excellent report-writing and analytical skills with attention to detail.

Management through influence

Resilient and tenacious

"Can do" approach

Works well under pressure

Working within the Mitie values and behaviours

People

Mitie is a people business. It's our people, and their drive to do their jobs to the best of their ability that makes us different.

Trustworthy

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We do what we say we will

How we behave...

We treat all colleagues with respect

We challenge people when they don't do the right thing

We welcome advice from anyone that might improve what we do

We are open and honest

We think safety and always follow rules for safe working

Helpful

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We go out of our way to make a difference

How we behave...

We work with each other to achieve the best for clients and for Mitie

We share information to help colleagues succeed

We build great relationships

Our first response to requests will always be positive

We look out for each other, never walking by unsafe actions or situations

Inspiring

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We help others to be the best they can be

How we behave...

We support and encourage each other to develop

We lead by example

We set clear expectations

We listen to and learn from others

We learn from mistakes and incidents to prevent recurrence

Passion

Take our people, add their passion, and you get something really special.

Spirited

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We give it everything we've got

How we behave...

We do good things for each other, the environment and the community

We appreciate diversity and encourage it

We demonstrate team spirit

We are committed to doing things better and setting new standards in all that we do

We take pride in what we do and have fun doing it

We celebrate success and say thank you

Fresh thinking

We want our people to find inspiration from skill development and career progression, and enjoy respect and recognition for a job well done.

Pioneering

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We do things that excite and amaze

How we behave...

We bring new ideas to the way we do things

We are willing to try new things

We encourage and support innovation

We consider things from other peoples' points of view

We embrace new thinking and technologies

We build health & safety into everything we do

Health and Safety responsibilities

Follow Group and company policies and procedures at all times;

Report any apparent deficiencies in systems of work or equipment provided that may result in failure of service delivery or risk to health and safety or the environment;

Use all work equipment and personal PPE properly and in accordance with training received;

Report any issues or training needs to your Line manager and /or via your divisional incident reporting system;

Health and Safety responsibilities

Follow Group and company policies and procedures at all times;

Report any apparent deficiencies in systems of work or equipment provided that may result in failure of service delivery or risk to health and safety or the environment;

Use all work equipment and personal PPE properly and in accordance with training received;

Report any issues or training needs to your Line manager and /or via your divisional incident reporting system;

Note

This job description Is intended to give the post holder an appreciation of the role envisaged for this position and the range of duties undertaken. Specific tasks and objectives will be agreed with the post holder throughout the period of employment. The job description may be varied from time to time by the Company to reflect changes in the post holder's role and/or the needs of the business.

What we offer you:

Access to a virtual GP for you and your household. Financial wellbeing support via Salary Finance, including early pay access and competitive loans. * Flexible lifestyle benefits through our Choices platform, including extra holidays, insurance, dental care, and tech products.