Job Description

World Challenge's Expeditions have been refined over 30 years of student travel, with an emphasis on developing tomorrow's leaders through international cultural immersion.


Their team of expert leaders boast some of the highest accreditations possible in the fields of physical and mental development, with on-the ground (and often remote) community partnerships in over 40+ countries around the world.


With a focus on leadership, learning service (often through sustainability and regeneration initiatives) health and wellbeing, students walk away from these experiences with an enriched view of themselves and a newfound confidence to take on the world.

The role

Our School Relationship Managers create powerful relationships with our schools to ensure teachers are supported throughout the build-up to departure, deliver our online Discovery Meetings for students, and Pre-Departure Updates to parents, and support our teams out on trips. This ensures that a seamless level of support is provided from the point a team forms, to their return home at the end of their trip.

What you'll be doing

Providing professional, personal support to a portfolio of schools -- building strong relationships with teachers, ensuring high levels of satisfaction and loyalty, driving repeat bookings, and identifying when relationships may be at risk. Building strong rapport with school leaders to achieve objectives and meet the desired KPIs Advocating for the school internally, collaborating effectively with the wider team to ensure school satisfaction is high Delivering Discovery Meetings to students and Pre-Departure Updates to parents, mostly remotely but occasionally in person. Ensuring these meetings are delivered within set deadlines and maintaining high quality Communicating by phone and email with teachers, answering any queries they have before departure Managing key pre-departure tasks to ensure schools are fully prepared and all required information is in place Providing operational and customer support for teams travelling in our peak season, by managing incidents, ensuring customers receive the highest level of care and support and enabling them to still enjoy their trip Acting as a point of contact for School Leader feedback, resolving issues in collaboration with Regional Development Managers, teachers, parents, and internal teams Ensuring high response rates for School Leader Post Expedition Questionnaires and maintaining a high overall customer satisfaction level for the trip Driving forward new and existing workflow initiatives to improve team efficiency and service delivery Seeking opportunities for learning and growth

What we are looking for

Although desirable, you don't need a travel or education background to thrive in this role -- just strong relationship-building skills, a solutions-focused mindset, and a genuine passion for helping people have meaningful experiences.


At least 12 months experience in a customer facing or account management role Excellent communication skills, both verbal and written, with a friendly and professional manner and ability to build great relationships Strong organisation skills with the ability to manage deadlines and priorities effectively Confidence using technology to deliver engaging online presentations and meetings with parents, students, and teachers Initiative to identify and implement next steps and actions to ensure customers are constantly receiving the best possible service A proactive mindset and a drive to continuously improve the service we offer A passion for student development, experiential learning, and travel

Additional Information

Monday to Friday Role 9 - 5.30pm/ 8 - 4.30pm - Hybrid working 3 days office/2 days working from home. At certain times of year (typically Mar - May), School Relationship Managers are required to run Pre-Departure Updates for schools within their portfolio. These are typically 30-40-minute meetings, run online, usually between the hours of 5pm - 8pm. School Relationship Managers may need to work the occasional weekday or weekend shift in our Operations Centre to help cover annual leave or sickness outside of our 'peak season'.

Some of the benefits

Hybrid working pattern between our office and homeworking Annual Bonus scheme Opportunities to travel overseas on familiarisation trips 25 days of annual leave plus public holidays and a bonus day off for your birthday; we also have a tenure based annual leave benefit, up to a maximum of an additional 5 days depending on length of service Global recognition and reward programme Access to extensive online learning resources In-house training opportunities Regular social events Various employee discounts and offers, including discounted trips with our brands

We believe that people are happier and perform best when they are able to be their true selves and that diverse teams deliver better results.


We are committed to building an inclusive culture and embracing diversity in all its dimensions. This includes inspiring change through increasing awareness of unconscious bias.


Together we will cultivate a diverse, equitable and inclusive environment, where everyone can flourish.