Job Description

Senior Client Service Manager
Salary 28,174 per annum plus health cash plan and matching pension.
Permanent, Full Time (37.5 hpw)
Sunderland
We can't offer a CoS for this role
Home, a place where you belong
Looking for a role where you can make a real difference every day? Join us in Sunderland, where you'll lead a passionate team supporting adults at risk of homelessness. You'll help customers build the skills they need to live independently, while creating a great place to work for your team. If you're ready to step up and lead with purpose, this could be your perfect next move.
What's in it for you?
34 days leave, (including bank holidays and a "me day")
800+ discounts on shops, holidays, days out, tech and more
Paid time off for volunteering
Save up to 1140 yearly with our health cash plan, covering dental, optical, and therapies
Career path with development and an excellent training package
With all of our family friendly policies including maternity, paternity, adoption, neonatal, fertility and menopause support, what's not to love.
What you'll do
Lead a team to deliver high-quality, person-centred support services
Be the safeguarding lead and ensure safe, supportive environments
Manage contracts, budgets and KPIs to meet commissioner expectations
Coach and develop your team to be their best every day
Support your Operations Manager to meet regulatory standards
Why join us
You'll be part of a supportive team that's passionate about helping people thrive. We'll invest in your development through our Grow Our Own programme, and you'll have the chance to shape services that really matter. Be part of one of the UK's top 10 Great Places to Work!
You have
Experience managing people or services in housing, care or support
Strong safeguarding knowledge and confidence to lead in this area
Great people skills to coach, challenge and inspire your team
A passion for helping customers achieve their goals
A vehicle insured for business use
Stronger together
We do our best work when we're ourselves. That's why inclusion, wellbeing, and our diversity networks help make !
The practical bits
On call shift payment of 14.30 per session.
You'll work Monday to Friday. A flexible pattern can be discussed at interview.
We work between the hours of 9:00 to 17:00.
You'll work from our Sunderland service, which is easily accessed by public transport.
On the job mileage? We've got you covered.
You need an Enhanced with barring list DBS check that we pay for.
Find out more
Click APPLY NOW to see our , us, for and . Roles can close early, so don't wait. For reasonable adjustments email

Skills Required