Job Description

City/Region Glasgow, Scotland; Newcastle upon Tyne, England Job ID 110990 Category Technology Operations Contract type Permanent Full Time Applications Close 23 Jan 2026 (11.55pm GMT)
Business Unit: COO - Technology Operations & Cyber Security
Salary range: 40,800 to 51,000 per annum DOE
Location: Hybrid - Occasional travel to a UK Virgin Money Hub when required.
Contract type: Permanent - Full time
Our team
An exciting opportunity has arisen within the Collaboration Services team, part of Digital Workplace. This team is responsible for supporting a wide range of technologies such as, Microsoft 365 and Symantec products across both production and test environments.
What you'll be doing

• Supporting project delivery initiatives
• Maintaining risk awareness across change delivery and BAU processes
• Enhancing services through process improvements
• Assisting the wider team in resolving complex user queries
• Supporting the following technologies: IBM Domino 9 & IBM Notes 9; Microsoft 365 services including Exchange, OneDrive, Teams and SharePoint; Microsoft Entra, including Entra Connect; Microsoft Copilot

We need you to have

• In-depth knowledge of Microsoft 365 and Exchange
• Understanding of messaging standards such as SMTP, DMARC, DKIM, and SPF
• Ability to manage multiple priorities in a fast-paced, dynamic environment
• Familiarity with Incident, Change and Problem Management processes
• Excellent interpersonal, communication, and relationship-building skills
• Strong analytical and problem-solving abilities

It's a bonus if you have but not essential

• Knowledge of Microsoft Windows Server (2012/2016/2019)
• Ability to create PowerShell scripts for our MS tenants
• Used Symantec.cloud services
• Created and supported Power Automate flows
• Experience of supporting SharePoint Online and 2016 / 2019 servers
• Experience with Active Directory and Entra.
• Experience with IBM Lotus Domino 8.5 / 9 Server Administration in a clustered / enterprise environment

The extras you'll get:

• 25 days holiday per year, increasing over time to 30. Plus, an option to buy more, giving you even more choice.
• Private medical insurance
• A highly competitive pension to help you build a strong foundation for retirement
• Access to an annual performance-related bonus
• Training and development to help you progress your career
• A great selection of additional benefits through our flexible benefits scheme
• Life assurance to provide peace of mind for you and your loved ones
• Up to 2 days of paid volunteering a year

If we're lucky to receive a lot of interest, we may close the advert early. Please ensure to submit your applications as soon as possible.
Say hello to Virgin Money
Virgin Money is so much more than just a bank. As part of the Nationwide group, together we're the UK's first full-service mutual bank serving millions of retail and business customers and all driven by our purpose; Banking but fairer, more rewarding and for the good of society. With us, you'll be part of an organisation uniquely positioned to make a difference to the lives of customers, communities and broader society and embark on a collaborative, customer obsessed, and fun-filled career journey. Embrace the weekdays, enjoy fantastic perks, and make a meaningful positive difference. Time to discover what it means to be part of the first mutual full-service banking provider.
Be yourself at Virgin Money
At Virgin Money, we celebrate everyone. We have fun, think big, and relentlessly include each other, all in pursuit of our purpose: Banking - but fairer, more rewarding, and for the good of society.We're committed to creating an inclusive culture where colleagues feel safe and inspired to contribute, speak up and be heard.
As a Disability Confident Leader, we're committed to removing any obstacles to inclusion. If you need any reasonable adjustments or support making your application, contact our Talent Acquisition team
Please note: If we receive a high volume of eligible applications, we may need to prioritise candidates whose skills and experience most closely align with the role, while still ensuring fair and equitable consideration for all applicants.
Success profile
As well as being a bit tech-obsessed, you'll be adaptable, able to work with agility and enjoy collaborating with your teammates. Here are our top candidate traits.
Culture at Virgin Money
We're an inclusive, innovative, collaborative bunch with big ideas and even bigger aspirations. We have fun, show up for one another and grow strong together.
Our colleagues are celebrated for being fully themselves, and we ensure accountability and equity are prioritised in every role. We encourage everyone to use their voices to pitch in, be an ally and make Virgin Money the fun and inclusive environment it is. We also believe in rewarding our colleagues - we offer an enviable benefits package and sprinkle in little thank-you bonuses along the way.
Interested in joining us but not sure you've hit every requirement on the checklist? Don't worry. Experience is important, but it isn't everything - potential can be just as valuable. If you're enthusiastic, curious and hungry to learn, you could be exactly the person we need. Tell us your story, and let's discover what your next chapter could hold.
This is my third role in Digital Engineering since I joined. The culture enables you to work in an area where you can contribute the most. It's a testament to the opportunities and encouragement available.
Arun Technology Consultant - Digital Engineering
Influential
For us, living a life more Virgin means living well. We focus on people, not policies. Flexibility and fairness are at the core of our wellbeing initiatives, allowing our colleagues to tailor their benefits to suit them from day one. Centred around four pillars - Mind, Body, Social Connection and Finance - our initiatives include mental and physical health support, financial and medical aid, social activities, flexible working, gender-neutral family leave, wellbeing apps, discounted gym membership, counselling, information services, and so much more. People work best when they're happy and healthy, and we like our people to be both.
Big, bold benefits
A life at Virgin Money is a rewarding one. With wellbeing and flexibility at its core, our benefits offering can be tailored to make your life a little easier. Enjoy a flexible holiday package, health plans, parental leave and everything in between from the day you join us.
The adventures continue after your career. Invest in your future with our generous pension scheme.
Your health and wellbeing are important to us. Our health assessments and insurance plans help you maintain yours.
We've got you covered with our income protection and life assurance plans.
25 days holiday per year, which increases over time to 30. Plus, you'll have the option to 'buy' more, giving you even more choice.
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