Job Description

Join us as a Senior Courier at our EDI Service Centre

Full Site address:

DHL International (UK) Ltd


Unit 2 Chariot Drive


Edinburgh Interchange


Edinburgh


EH28 8PA

What you'll do


As a Senior Courier with DHL, you will lead a team of couriers who deliver and collect shipments, ensuring they are accompanied by the required documentation, while upholding our high standards and prioritising customer satisfaction.


Your primary responsibilities will be:


Lead and motivate a team of couriers who deliver and collect shipments with the required documentation, following our high standards and ensuring customer satisfaction.


Help your team to organise and prioritise their workload (including multiple route sort/Loop Management) to achieve maximum productivity and meet deadlines and SLAs.


Set and monitor KPI targets for your team and address any performance issues accordingly.


Ensure all couriers meet delivery exception targets for the correct time customer hit rate, and manage underperformance accordingly.


Represent DHL professionally and efficiently to increase customer satisfaction.


Conduct daily briefs and debriefs with your team to keep them updated with company communications, processes, team, and general updates.


Conduct regular 121 reviews and annual appraisals with your team members.

What you'll need


Excellent people management skills with the ability to lead and motivate a team.


A high-performance mindset for yourself and your team


Sound decision-making and communication skills.


Ability to work effectively under pressure.


Flexible working approach with a friendly and enthusiastic attitude


Good team player with the ability to work on your initiative and meet tight deadlines.


Excellent organisational skills and the ability to prioritise.


Highly professional, accurate and effective work ethic.


Willingness to change.


Diligent and attentive to detail.


Proficient in using sophisticated IT tools.


Demonstrates respect and result-focused behaviours.


Displays the DHL attributes of can-do, passion, speed and right first time.

What's Next


Take the next step in your career and apply now by uploading your CV online. Please note that due to regulatory requirements, we will need a full 5-year employment history and conduct a Criminal Record check for successful applicants.

We look forward to welcoming you to the EDI SVC Team.

Privacy Notice

DHL International (UK) Ltd, act as a "Data Controller" and as per our responsibilities in line with the General Data Protection Regulations (GDPR) we take data protection very seriously and understand the importance of protecting your privacy and Personal Information. We collect and use your Personal Information in accordance with our Privacy Policy which will be supplied to you as part of our recruitment process.