Job Description

How you'll help us live our purpose
We've been helping our members save for their future and buy their own home since 1875. Join us and you'll play a big role in helping us to put home ownership within reach of more people, generation after generation.
It's a purpose that drives everything we do. And you could play a part in that too; if you have experience of building advanced analytical models to predict customer behaviour and using modern BI technologies to design reports you could join our Customer Insight team as a Senior Data Insight Analyst.
How you'll make a difference:
Your focus will be on providing data-driven insights and recommendations to the business. You will structure, clean and analyse data using a broad range of processing and modelling techniques.
This is a great opportunity to step into a pivotal role where you'll collaborate with our Customer Research and Core teams to shape strategic decisions, elevate the customer experience, and unlock powerful, value-driven insights that make a real impact to our customers.
What will you bring to the role?

• Experience of building advanced analytical models to predict customer behaviour.
• Experience using modern BI technologies to design compelling reports is essential (SAP BI Suite)
• A working knowledge of SAP HANA, advanced SQL writing, Excel (incl. Macros/VBA) & advanced Power BI knowledge.
• Ability to communicate technical concepts clearly to non-technical colleagues.
• Ability to interpret user requirements to design & build effective solutions.
• Ability to analyse and solve problems effectively with good attention to detail.
• Stakeholder management and communication.
• Databricks & Python experience - preferred
• Strong leadership skills with the ability to role model, care, connect and coach to drive performance, change, positive engagement and deliver against challenging objectives - also preferred

And in return, you'll get the best from us:

• Hybrid working - 2 days per week in the office
• Annual bonus of up to 12%

• Matched pension contributions up to 10%

• 26 days holiday, plus bank holidays and holiday purchase scheme

• Colleague Mortgage and Saver products

• 2 days' volunteering per year

We'll give you a place to belong with the support to learn, develop and shape a meaningful career.
Why choose us?
Our business is centred around our people. Our colleagues are at the heart of everything we do, as shown by our Inclusive Employers Gold accreditation in 2023 and 2025. We're committed to equal opportunities regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability or gender identity.
You'll be joining a truly purpose-focused culture which helped us win the Leading with Purpose award at the 2023 . This recognises how we've embedded our purpose with our colleagues, and the actions we've taken to put home ownership within reach of more people, generation after generation.
Why wait? Apply now
We'd love to hear from you. But don't wait around - we may close the advert early and we'd hate for you to miss out.
We're devoted to creating a culture and workplace that is representative of the communities we serve. If you'd like to work with us but are unsure if you meet the full criteria for a role, please contact the recruiter so we can find out more about your skills and experience. We're committed to supporting you to be at your best - to discuss any reasonable adjustments we could make, please contact us on

Skills Required