Job Description

Second Step

is a leading mental health charity in the Southwest offering housing, support and hope to people with mental health and support needs. Our vision is that we believe in a world where everyone affected by mental health problems can create a positive future. We promote mental health and wellbeing by supporting people and communities to build brighter futures.


We are recruiting an Administrator to join our Quality and Improvement Team, providing admin support for the Quality and Improvement Team, Director of Quality and Performance Senior Operations Managers and Head of Psychology.

About the role

The role is part time, 16 hours per week, working hybrid between our office in Pennywell Road, Bristol, and home. It is a fixed term position for 6 months from the date you join.


You will be providing administrative and secretarial support including minute taking, meeting scheduling, file management and producing high quality papers, documents and presentations.

About you

You will be passionate about mental health and have a strong background in administration and business support including diary and meeting management.


You will have excellent IT skills, being confident using Microsoft Office, Sharepoint and Teams. You will be an effective communicator and able to work with staff of all levels. You will enjoy working within a team as well as undertaken delegated project work

What we offer

See summary of benefits attached.

About us

We are taking positive action to increase diversity throughout our organisation, and to nurture a culture of inclusion for all our people and the clients that we support.


We welcome applications from everyone who meets the criteria and strongly encourage individuals who identify as being of Black, African, Caribbean or Asian descent to apply as these groups are currently under-represented at Second Step.


To ensure fairness and consistency, all applications are anonymised up until an interview has been confirmed so that shortlisting is based solely upon the suitability of the candidate's skills and qualities.

Closing date: Friday 16th January 2026

Interview dates: week commencing Monday 26th January 2026

For more detailed information about this role and to apply, please see our website www.second-step.co.uk. Second Step is committed to Equal Opportunities and welcomes applicants from all sections of the community and from people who have personal experience of using mental health services.

The Company has experienced unprecedented growth over the past few years. We have a vast number of employees, and provide support to clients from all over the country.