Job Description

Full-Time Service Advisor and General Administrator

Location: Bishops Cleeve, Cheltenham

Hours: Full Time 8:30 am - 5:30 pm Mon- Friday (No weekends)

Start date: Immediate start available

We are seeking a capable and motivated Service Advisor to join our team. In this role, you will act as the primary point of contact between customers and the service department, ensuring a seamless and positive service experience. You will assess vehicle concerns, provide recommendations for repairs as guided by the Service Manager or workshop team, and help maintain continuity in day-to-day operations. Additionally, you will work closely with our Service Manager to assist with administrative tasks and support the team to ensure smooth and efficient workflow throughout the service department.

Key Responsibilities

Greet customers and attentively listen to vehicle concerns Conduct preliminary vehicle inspections and document findings Explain recommended repairs and maintenance in clear, non-technical terms Prepare and present repair estimates, timelines, and invoices Obtain customer authorisation before commencing work Coordinate with technicians for accurate diagnosis and timely repair Monitor repair progress and update customers regularly Ensure completion of work to quality standards and within scheduled timelines Address customer questions, complaints, and follow-ups professionally Maintain accurate service records and customer information Promote additional services or maintenance as appropriate
Required Skills and Qualifications

Prior experience as a service advisor, automotive technician, or in customer service is essential. Strong communication and interpersonal skills Basic knowledge of automotive systems and repair processes. Ability to explain technical information clearly to customers Strong organisational and time-management abilities Proficiency with service management software and computer systems
Preferred Qualifications

Experience in a garage or dealership Sales or customer service training
Work Environment

Fast-paced family-run business Frequent interaction with customers and technicians Able to work independently and manage priorities A positive, reliable, and flexible approach
What we offer

A supportive and friendly team Full handover and training provided for at least 2 months before Competitive salary (depending on experience) Pension, staff discounts, an enjoyable workspace, newly renovated office
How to apply

Please send your CV and a short covering note to or call DDI 01242 672276.

Job Type: Full-time

Pay: From 30,000.00 per year

Benefits:

Company pension Employee discount Free parking On-site parking
Work Location: In person