Job Description

City/Region Glasgow, Scotland; Newcastle upon Tyne, England; United Kingdom Job ID 104230 Category Technology Operations Contract type Permanent Full Time Applications Close 12 Jan 2026 (11.55pm GMT)
Business Unit: Technology Operations & Cyber Security, COO
Salary range: 57,000 - 82,000 depending on experience plus amazing benefits
Location: UK Hybrid, with occasional travel to Glasgow / Gosforth hubs
Our Team
An exciting opportunity has arisen within IT Service Management for a leader to pick up the operational responsibility & drive strategic thinking for the Service Asset & Configuration Management (SACM) Team. You'll lead and inspire them to deliver the best user experience whilst following auditable processes and ISO 10007, ISO 19770-1 and ITIL standards.
You'll shape and implement future strategy and ensure the function continues to meet the needs of a growing, ever-changing business. You'll work in conjunction with multiple business units including, IT Development & Change, and support pools to ensure effective governance, controls and policies are communicated, implemented and continually improved and will support them in the day to day running of the business area to ensure we meet our SACM commitments.
You'll lead a team of Configuration Management (CM) Specialists, as well as Hardware Asset Management HAM) & Software Asset Management/License Management (SAM) Specialists to provide first class service utilising ITIL & ISO standards. We'll also ask you to support all of VM's Banking areas in relation to the fundamental Configuration Management Database within ServiceNow whilst developing and maintaining operational processes for both the Hardware and Software Asset Management functions.
What you'll be doing

• Influence, engage and be an active and effective member of the TOCS extended Leadership Team.
• Leading and inspiring the SACM Team to enable effective delivery, encouraging a high achievement culture and role modelling Great Leadership and demonstrating VM's Purpose, values and behaviours.
• Effective management of Software and Hardware Asset Management controls including asset monitoring, compliance, cost oversight and reporting as well as Configuration Management controls to identify, control, report, control and validate the Configuration Management Database (CMDB).
• Leading conversations across the area on asset cost saving initiatives, leadership of cost challenge initiatives and their delivery and identifying opportunities to influence budgets and specifically, third party spend to drive a more efficient organisation.
• Establishing and promoting Configuration Management processes to deliver and enrich CMDB's data interaction with other ITIL processes across TOCS and the wider organisation.
• Management of SACM control risks and managing audit items effectively.
• Raising SACM awareness and capability (knowledge, skills and competence) of all colleagues across through strategic and focussed communication activities.

We need you to have

• Strong leadership and experience of People Leading at various levels with a proven track record in the development of staff.
• Understanding of commercial and people challenges and understanding of the underlying principles of continuous improvement and driving efficiencies.
• Excellent problem-solving skills and ability to analyse information appropriately.
• Effective change management ability and a sound understanding of dealing with change in large organisations.
• Proven ability to balance multiple tasks and deadlines.
• Skills and knowledge in Configuration Management, asset management, software licensing, procurement and financial planning.

It's a bonus if you have but not essential

• Knowledge of ServiceNow & Flexera toolsets for SACM is preferable.
• Knowledge of Financial Services is preferable.

The extras you'll get

• 25 days holiday per year, which increases over time to 30. Plus, an option to buy more, giving you even more choice.
• Private medical insurance
• A highly competitive pension to help you build a strong foundation for retirement.
• Access to an annual performance related bonus
• Training and development to help you progress your career
• A great selection of additional benefits through our flexible benefits scheme
• Life assurance to provide peace of mind for you and your loved ones in the event of your death.
• Up to 2 days of paid volunteering a year

If we're lucky to receive a lot of interest, we may close the advert early. Please ensure to submit your applications as soon as possible.
Say hello to Virgin Money
Virgin Money is so much more than just a bank. As part of the Nationwide group, together we're the UK's first full-service mutual bank serving millions of retail and business customers and all driven by our purpose; Banking but fairer, more rewarding and for the good of society. With us, you'll be part of an organisation uniquely positioned to make a difference to the lives of customers, communities and broader society and embark on a collaborative, customer obsessed, and fun-filled career journey. Embrace the weekdays, enjoy fantastic perks, and make a meaningful positive difference. Time to discover what it means to be part of the first mutual full-service banking provider.
Be yourself at Virgin Money
At Virgin Money, we celebrate everyone. We have fun, think big, and relentlessly include each other, all in pursuit of our purpose: Banking - but fairer, more rewarding, and for the good of society. We're committed to creating an inclusive culture where colleagues feel safe and inspired to contribute, speak up and be heard.
As a Disability Confident Leader, we're committed to removing any obstacles to inclusion. If you need any reasonable adjustments or support making your application, contact our Talent Acquisition team
Please note: If we receive a high volume of eligible applications, we may need to prioritise candidates whose skills and experience most closely align with the role, while still ensuring fair and equitable consideration for all applicants.
Now the legal bit
We're in the process of bringing Virgin Money and Nationwide together which, subject to Court approval, will happen on 2 April 2026. You can find out more about what this means at . If you're successful in securing a role with us, your employment will move automatically to Nationwide when this transfer goes ahead.
Although some of our roles allow you to be based anywhere in the UK, we'll need you to confirm you have the right to work in the UK.
If you're successful in securing a role with us, there are some checks you need to complete before starting. These include credit and criminal record checks and three years' worth of satisfactory references. If the role is part of the Senior Manager Regime and Certification Regime, it requires enhanced pre-employment checks - we'll ask for six years of regulatory references, and once in the role, you'll be subject to periodic employment checks.
Success profile
As well as being a bit tech-obsessed, you'll be adaptable, able to work with agility and enjoy collaborating with your teammates. Here are our top candidate traits.
Culture at Virgin Money
We're an inclusive, innovative, collaborative bunch with big ideas and even bigger aspirations. We have fun, show up for one another and grow strong together.
Our colleagues are celebrated for being fully themselves, and we ensure accountability and equity are prioritised in every role. We encourage everyone to use their voices to pitch in, be an ally and make Virgin Money the fun and inclusive environment it is. We also believe in rewarding our colleagues - we offer an enviable benefits package and sprinkle in little thank-you bonuses along the way.
Interested in joining us but not sure you've hit every requirement on the checklist? Don't worry. Experience is important, but it isn't everything - potential can be just as valuable. If you're enthusiastic, curious and hungry to learn, you could be exactly the person we need. Tell us your story, and let's discover what your next chapter could hold.
This is my third role in Digital Engineering since I joined. The culture enables you to work in an area where you can contribute the most. It's a testament to the opportunities and encouragement available.
Arun Technology Consultant - Digital Engineering
Influential
For us, living a life more Virgin means living well. We focus on people, not policies. Flexibility and fairness are at the core of our wellbeing initiatives, allowing our colleagues to tailor their benefits to suit them from day one. Centred around four pillars - Mind, Body, Social Connection and Finance - our initiatives include mental and physical health support, financial and medical aid, social activities, flexible working, gender-neutral family leave, wellbeing apps, discounted gym membership, counselling, information services, and so much more. People work best when they're happy and healthy, and we like our people to be both.
Big, bold benefits
A life at Virgin Money is a rewarding one. With wellbeing and flexibility at its core, our benefits offering can be tailored to make your life a little easier. Enjoy a flexible holiday package, health plans, parental leave and everything in between from the day you join us.
The adventures continue after your career. Invest in your future with our generous pension scheme.
Your health and wellbeing are important to us. Our health assessments and insurance plans help you maintain yours.
We've got you covered with our income protection and life assurance plans.
25 days holiday per year, which increases over time to 30. Plus, you'll have the option to 'buy' more, giving you even more choice.
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