Job Description

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Service & Case Support Officer (CDC)

location_on
Civic Office
06/08/2025


Service & Case Support Officer (CDC)


The job requirements are detailed below. Where applicable the skills, qualifications and memberships required for this job have also been included.


Job details

Salary

Grade 6 - 25,175 - 25,983 (pay award pending)

Contractual hours

37

Basis

Full time

Region

Doncaster

Job category/type

Administration/Clerical

Date posted

15/07/2025

Job reference

REQ20717

Job description

Based at: Civic Office, Doncaster

Salary details: Grade 6, 25,175 - 25,983 (Pay award pending)

Contract Type: Temporary until 31st March 2026 due to funding, secondments will be considered

Hours: 37 hours per week

Flexible working requests considered

Closing date: 6th August 2025

The City of Doncaster Council is a confident, ambitious organisation which puts improving the life of its residents at the centre of everything we do. You have an opportunity to be part of a busy team offering support across Young People's Services.



An exciting and unique opportunity has arisen for a temporary full time member of staff to join the Service & Case Support Team until 31st March 2026 (with the potential for extension, dependent on funding). This is a highly skilled role which provides administrative support to Young People's Services which encompasses the Youth Justice Service, Return Home Interview Service, EPIC Youth Crime Prevention Team, Careers Information Advice & Guidance, Pause, Psychology Service and Children's Rights. The role provides support across Young People's Services, including direct work supporting Service Managers and the Strategic Lead as required.



The team provide efficient, effective and professional administrative and case management support to Young People's Services across a range of activities which meet quality standards and performance targets. You will work as part of a team and will be able to work flexibly to meet the demands of the role. You will need to be able to undertake new tasks in a fast paced and changing, dynamic organisation.



The post holder will be working with confidential information and will be expected to always work within Data Protection guidelines.



Examples of where the Service & Case Support Team provides a high quality service are:


General administrative functions to Young People's Services Use of a variety of IT systems including MS Office package Case level support Supporting the Court and custody processes Business support for data collection processes Service and electronic minute taking for a full range of professional and client focused meetings Processing financial transactions Project support for bids and innovation Working closely with police and wider Social Care to manage and monitor missing young people Collating performance data in relation to missing young people




This is a temporary opportunity until 31st March 2026 (with the potential for extension dependent on funding), giving you a chance to be part of a supportive team working in a fast-paced environment where no two days will be the same.



In return for your hard work and dedication, we can offer you the chance to be part of a great team dedicated to ensuring that all people in Doncaster thrive. You will also have access to a variety of attractive employee benefits including competitive leave entitlement, a generous local government pension scheme, a wide range of well-being support and development opportunities. You will also have access to a range of staff discount and benefits schemes. More information on the benefits available to you as a City of Doncaster Council employee can be found in the attached benefits book.

Please ensure you view the job summary and job profile as you will need to demonstrate in your application form how you meet the required criteria.

Shortlisting is to be confirmed and it is anticipated that interviews will be held on 13th August 2025 at the Civic Office.



For further details or an informal chat please contact: Carolanne Tasker, Tel: 01302 736100, email: Carolanne.tasker@doncaster.gov.uk



This post is considered as a suitable secondment opportunity. If you wish to apply on a secondment basis you should seek the necessary approval from your current employer prior to making an application.



If you require support with completing the application or with interview skills in general, please contact the Advance team via email advanceemploymenthub@doncaster.gov.uk or visit their website www.advancedoncaster.co.uk for further details.



Doncaster Council is committed to meeting the needs of our diverse community where we strive to improve the quality of life for all. We are also committed to safeguarding and promoting the welfare of children, young people and adults and expect all staff to share these commitments.



City of Doncaster Council is a disability confident employer committed to a fully inclusive and accessible recruitment process. We offer interviews to disabled people who meet the minimum criteria for the job, are flexible when assessing people so disabled applicants have the best opportunity to demonstrate they can do the job and make reasonable adjustments as required.


Service & Case Support Officer (CDC)