Job Description

About us

At PSS, we've got an important job to do; and that's to help people make the most of their lives. Whether you're working directly with the people who use our services, or behind the scenes in one of our offices, every day you'll be helping to make other people feel happier, healthier and more supported.

We're a social enterprise or, as we like to call it - a 'business with a heart', which means all the money we make goes back into finding new ways to help people. Our aim is simple; we want to help people change their lives for the better - no matter what life throws at them. We've got offices across Merseyside, Wales, Yorkshire, Manchester and the Midlands, where we're making our stamp.

Shared Lives is a different type of adult placement that supports people who need a bit of extra help with daily things like cooking, cleaning, ironing and getting out and about to the shops. Our matchmaker extraordinaire Development workers pair these people up with the perfect carer who give them a bed and a nice space to call their own, in their family home. They'll get them settled in the local community, provide as much or as little support as they need and basically give them a hand in living a happy, fulfilled life.

Each Shared Lives placement is built around the individual person, their hopes and dreams and who'll be a good fit for them to live with. There's lots of different types of people using Shared Lives, people with a learning disability, a mental health problem or people moving from a different type of care. Our big-hearted Shared Lives team work very hard indeed to make sure people are well matched, that both carers and people using the service feel supported and - most of all - that everyone is happy. This requires tons of organisation, an open-mind and the energy of the Duracell Bunny - that's why they could do with your help.

As Shared Lives Service co-coordinator you'll have a really important job to do. Our Shared Lives service has worked tirelessly (for 40 years now) to change people's lives for the better. That's serious business - meaning there's lots of serious admin to look after too. This'll ensure that we're documenting everything we do for the good of the people we support today and also that we continue to be around for future generations. In this role you'll make sure that people are where they need to be, when they need to be there; You'll have a beady eye, and know the importance of keeping all the i's dotted and all the t's are crossed; You'll also be a people person who can build relationships with the internal team, external partners, service users and carers alike.

What you'll do:

If you're successful, your main responsibility will be in supporting the team to be as consistent and efficient as physically possible. You'll be the legs paddling under the surface, making sure our service users and carers feel as supported as possible. You'll be a dynamo in the organisation and make sure the team can focus their attention on the people they work to improve the lives of.

In a nut-shell you'll look after:

The organisational admin stuff- working with the Consistency and Efficiency managers, the Service manager, Shared Lives managers and Shared Lives Development workers looking after the day to day running of the office and keeping things smooth. The high precision stuff- making sure all our important data is logged, everything is organised and we're efficient and switched on. The carer appreciation stuff- booking our carers onto important training, making them feel looked after, building relationships with them and ensuring their records are updated and their voice is heard. The big-picture stuff- tracking all that is going on, where we're up to, where we could get better, writing reports on this and passing this back to the team. The positive and productive stuff- building great relationships with the entire PSS team, being the go-to person when someone needs support and being flexible to the demands of the role.

You'll have:

Bags of empathy, respect, understanding and a commitment to the cause of improving people's lives and supporting people. Meticulous organisational skills, a desire for quality improvement and IT proficiency. Reams of energy, drive and a self-motivated style, which means you don't mind working on your own sometimes, to your own initiative. A flair with people and communicating effectively with lots of different types of people. You'll need to listen, build relationships and be personable. A passion for customer service is key.
Your trusty candidate pack will help you get a feel for what it's like to work with us, find out what we're looking for, explain the recruitment process and help you decide whether you can see yourself as a part of our amazing team. Each section is crammed with hints and tips to help you make a great application, so please take the time to give it a good read.Candidates who consider themselves to be disabled will also be given the opportunity to attend an interview if they meet the essential criteria for the role.

Before you apply, we just want to let you know some key information about our selection process:

We have an equity, diversity and inclusion (EDI) policy, which aims to remove any kind of discrimination in employment. Our candidates are selected on merit only, which means they'll be given equal opportunities no-matter what their age, disability, gender, sexual orientation, marital status, race, religion or beliefs might be.

Once you hit that 'apply' button, you'll be taken across to an online recruitment system called Applied. Applied is the only hiring software with diversity and fairness built into every step of the process and we're very proud to partner with them to help us give you an unbiased recruitment experience.

Applied wants to make sure its doing its job by finding out more about the socio-economic backgrounds of people applying for roles through their site. Once you register your details on the Applied site, you'll be asked to give a bit of info about you: things like your age, gender, ethnicity, etc. You'll also be asked questions around whether your parents went to university and whether you had free meals at school. These questions are set by Applied experts based on extensive research and expertise, and you can find out more about this here.

This information is completely anonymised, and here at PSS, we never see answers linked to a candidate's name. The answers you give here don't form any part of our decision-making. We only receive combined data about an applicant pool (and only when there's enough applicants to ensure that answers can remain anonymous). We report on this data every quarter to help us find out if there's anything in our process that harms the chances of success for candidates from minority groups and any possible steps to help improve this.

If you still prefer not to answer, that's no problem at all - there's also an option to select 'prefer not to say'. The only EDI-related information that we will learn about you is if you tell us that you have any reasonable adjustments needed at any part of our process.

Your trusty candidate pack will also help you get a feel for what it's like to work with us, find out what we're looking for, explain the recruitment process and help you decide whether you can see yourself as a part of our amazing team. Each section is crammed with hints and tips to help you make a great application, so please take the time to give it a good read.

Please feel free to get in touch with us if you have any questions about the above by emailing peopleandcultureteam@pss.org.uk or calling our team on 0151 702 5555.

We also welcome any feedback you might have about our approach so there'll be plenty of opportunities for you to give this as part of the process.

Like the sound of it?

Come and join us!

Closing date: Friday 29th August 2025

Service Co-ordinator - Shared Lives Midlands

Location: PSS Shared Lives, South Point, Park Plaza, Hayes Way, Heath Hayes, Cannock, WS12 2DD

Salary: 24,747 per annum pro rata

Hours: 20 hours per week

Contract type: Permanent

PSS values the importance of Diversity

Job Type: Part-time

Pay: 24,747.00 per year

Expected hours: 20 per week

Benefits:

Cycle to work scheme Employee discount Enhanced maternity leave Enhanced paternity leave Referral programme Sick pay
Work Location: Hybrid remote in Cannock, WS12 2DD

Reference ID: SCSLM082025