Job Description

Main Duties & Responsibilities

Take calls from customers in relation to requests for service or breakdown assistance. Provide a clear understanding of the customers issue so that the Service Manager or Service Engineer can deal with it efficiently. Liaise with the Service Manager to assist in the planning of engineering activities Maintain the Engineers daily planner and update as required and send out to relevant personnel Communicate with customers to advise when an engineer will be on site. Communicate with customers to advise if there is any change to planned visit already arranged. Collect Service Reports from Service Engineers on a daily basis Collect Weekly Time Sheets by 9am on a Monday morning Collation & Processing of Service Invoices Ensure Parts and Materials used or delivered by service engineers are allocated and invoiced accordingly referring packaging materials to be invoiced to the front office. Generate quotations for service work and parts Generate quotation for service contracts Maintain service contracts ensuring scheduled service work is planned and carried out. Generate tooling and machine delivery paper work for all dispatches Maintain Machine stock Database Set up and Maintain Tooling Database Maintain Printer Database Preparation and distribution of weekly and monthly service hours to JMC management team with a view to implementing daily. Assist with Spare Parts when required including holiday cover. This will include ordering, arranging collection from suppliers, shipping to customers and ensuring invoice and delivery paperwork is generated. Assist with Debtors when required. Coordinate with the sales team on machine deliveries due in from suppliers and deliveries due out to the customer Generate delivery paperwork for machinery
We may request you to carry out other duties within your skill set deemed necessary by the business.

Job Type: Full-time

Benefits:

On-site parking
Work Location: In person