Job Description

We have an exciting opportunity for an Administrator (known internally as a Service Delivery Assistant) to join the Dorset Team supporting victims in Dorset working 18.75 hours a week.



Do you want to make a difference every day? Do you want to contribute to change & improvement for those who need it? Do you have resilience & adaptability?



Can you work effectively with a focus on customer service and care?



If yes, then we'd love to hear from you...

County/Borough

Dorset

Office location

Moreland House, Boscombe

Full time/Part time

Part time

Hours per week

18.75

Work schedule

To be discussed

Basic Salary

12,285 per annum (FTE 24,570 per annum)

Contract type

Permanent

DBS required?

Enhanced

Police vetting required?

Yes

Closing Date

16/09/2025

Ref No

6309

What we offer:

At Victim Support we believe in attracting & retaining the best people and offer a competitive rewards & benefits package including:


Flexible working options 28 days annual leave plus Bank Holidays, rising to 33 days plus Bank Holidays An extra day off for your birthday & options to buy or sell annual leave Pension with 5% employer contribution Enhanced sick pay allowances, maternity & paternity payments Access to our financial wellbeing hub & salary deducted finance Employee assistance programme & wellbeing support Access to EDI networks and colleague cafes Cycle to work scheme & season ticket loans Ongoing training & support with opportunities for career development & progression

About the role:

As a Service Delivery Assistant you will be:

Supporting the Dorset Team to provide a high quality and responsive administrative functions for Victim Support Dorset. Acting as the first point of contact for enquiries into the service, supporting the wider team and service with general administrative duties. Responsible for external and internal communications, collating and supplying information to internal and external contacts within deadlines. Liaising with referring agencies to improve referral information and the referral process for victims. Updating and maintaining computerised data bases, case management systems and records. Working with sensitive, confidential and secure data. * Providing general office administration support which could include photocopying, filing, data entry and analysis, ordering of office supplies, processing of invoices, raising purchase orders and minute taking in meetings