Job Description

SERVICE DELIVERY ASSISTANT LUTTERWORTH YARD, LE17 4DY

Full-time, Fixed Term: 1

st

October 2025 30

th

April 2026.

OUTCO Ltd.

is recruiting

Service Delivery Assistants

to join our

Winter Maintenance Service

team, supporting operations across the Midlands region.


This is a vital, hands-on role where you will assist the Senior Operations Managers with the safe and efficient delivery of the Winter Maintenance Services. From overseeing and supporting vehicle maintenance to supporting daily operations such as occasional gritting, you will play an essential part in ensuring service quality and keeping our sites running smoothly during the winter months.

THE ROLE

Support daily operations across the region, managing and motivating operators to meet and exceed targets and KPIs through supervision, training and coaching. Maintain clear and consistent communication at all levels to deliver excellent customer service and account support. Carry out site surveys, operator inspections, respond to breakdowns, monitor salt stocks, and identify new yard locations as needed. Ensure salt piles are correctly covered and maintained. Assist with the training of new operators and the issuing of vehicles and equipment. Complete daily administrative tasks, including updating service plans. Support route and asset planning to improve operational efficiency. Conduct in-progress and retrospective service audits to ensure consistent quality. Review and investigate exception reports. Provide site service cover where necessary. Resolve access issues and report them via Nimbus, ensuring workflows are followed. Carry out basic maintenance and repairs to spreaders and vehicles. Coordinate breakdown cover when required.

ABOUT YOU

Excellent written and verbal communication skills. Strong IT skills, particularly in Microsoft Office (Word and Excel), and confidence using databases. Ability to multitask, prioritise and deliver results in a fast-paced, ever-changing environment. Logical, practical, and solutions-focused, with strong operational awareness. Minimum 1 year of relevant experience in an operational role, with a willingness to learn. Must hold a valid UK driving licence and be comfortable working outdoors in all weather conditions. Must have the right to work in the UK and be willing to undertake a DBS check (reimbursed by the company).

COMPANY BENEFITS

This is an exciting opportunity to join OUTCO Ltd., in return we offer:


Competitive salary. 25 days annual leave, in addition to bank holidays. Full PPE, uniform and equipment provided. Career development and training opportunities. Company pension.

OUTCO also offers a variety of health and wellbeing benefits, including:


Company Employee Assistance Programme to support with mental health and overall health and wellbeing. GP24 for booking GP appointments and obtaining medical advice when required. Death in Service Benefit. OUTCO Inspire via Reward Gateway for discounted shopping.

Job Type: Full-time, temporary (fixed term).