Job Description

Do you thrive in a fast-paced environment where no two days are the same?

Are you highly organised, detail-oriented, and passionate about delivering an exceptional customer experience?

Do you take pride in seeing a project through from start to finish?

If so, you could be exactly who we're looking for: a driven Service Delivery Coordinator ready to play a key role in connecting our customers to cutting-edge technology.

Who are we?

Hosted are a Vodafone Strategic Partner, delivering cutting-edge mobile, digital, and cloud technology to businesses of all sizes looking to revolutionise their IT infrastructure and communications. We work with companies such as 23.5 Degrees, Starbucks' largest UK franchised business partner.

What do the team say?

We asked the team what they love most about working for Hosted, here's what they said:

The buzz of a fast paced environment The people and the teamwork The opportunities to grow and develop The satisfaction of solving problems

What you'll be doing:

As a Service Delivery Coordinator, you'll be the main point of contact for customers during the onboarding and service delivery process, ensuring a smooth and positive journey from order confirmation to activation. You'll coordinate internal teams and external suppliers, manage orders and data within our CRM, communicate regular updates to customers, and proactively resolve any issues to ensure services are delivered accurately and on time.

Why work for us?

Hosted is experiencing rapid growth and we're just getting started! We have big goals so now is the perfect time to join our team. Backed by industry leaders from the Ridown Group, who have a proven track record of transforming brands into multi-million-pound success stories, we're poised for even greater achievements.

Fully office based in Whiteley, Hampshire (near Solent Hotel) 40 hours per week - Monday to Friday 8:30am - 5:30pm (no evenings, weekends or bank holidays) Up to 35 days per year PLUS additional leave for late starts, early finishes, long lunches, appointments

What else can we offer you?

Continuous training and development to keep your skills razor sharp with our in-house academy A friendly, supportive team environment where your success is celebrated Opportunities for growth and advancement within the company 12 hours MyTime allowance for appointments, starting later, finishing earlier (no need to use annual leave) An extra 500 in your pocket for each person you refer to join our team Your birthday off work - it's the most important day of the year! Additional leave for each year you celebrate an anniversary with us Free gym membership

What are we looking for in you?

Minimum

1 year of telecoms or IT experience

(service delivery or customer experience preferred) Strong organisational and multitasking skills Excellent written and verbal communication A proactive, problem-solving mindset Confident working both independently and as part of a team Positive, resilient, and inquisitive attitude Proficiency in Microsoft Office (especially Excel) Experience with CRM systems (e.g., Salesforce) -- desirable Understanding of broadband and telephony connections -- desirable

What are the next steps?

Stage 1 - Application: Submit your CV, and our People & Culture team will review your application.

Stage 2 - Screening call: If you're shortlisted, a member of our People & Culture team will give you a call to discuss your experience and how you could be a great fit for our team.

Stage 3 - Psychometrics & Interview: Upon arrival for your interview, you'll complete a couple of psychometric assessments before we get to know you more and delve deeper into your experience.

Stage 4 - The Decision: We'll be shortly in touch after the interview, if you don't meet the criteria this time, we'll provide personalised feedback to support your next steps.

We are committed to an inclusive hiring process for everyone. If you require any reasonable adjustments, please let us know, and we'll be happy to accommodate you.

Take a look at our Instagram @lifeintheridowngroup to see what it's like to work in the Ridown Group!

Job Type: Full-time

Pay: 28,000.00 per year

Benefits:

Additional leave Company events Company pension Employee discount Gym membership Referral programme
Ability to commute/relocate:

Fareham PO15 7FN: reliably commute or plan to relocate before starting work (required)
Application question(s):

Why would you like to work as a Service Delivery Coordinator at Hosted?
Work authorisation:

United Kingdom (required)
Work Location: In person