Job Description

Join Us as a Service Delivery Coordinator

Are you a master of multitasking with a passion for delivering exceptional service? Step into a pivotal role where your coordination skills keep our field operations running smoothly and our customers smiling.

###

?

What You'll Be Doing

As a Service Operations Specialist, you'll be the heartbeat of our maintenance scheduling team--working closely with internal teams and national clients to ensure planned and emergency works are executed seamlessly. Your day-to-day will include:

Coordinating engineer appointments and managing dynamic diaries Communicating with customers via phone and email to confirm schedules and resolve queries Ordering parts, securing purchase orders, and completing permits Navigating multiple customer portals and internal systems Collaborating with Service Managers to optimize engineer productivity Liaising with Sales, Billing, FM Helpdesk, and Subcontractors Supporting KPIs and reporting to the Planning Team Manager
###

What You Bring

Must-Haves:

At least 1 year of customer service experience Excellent communication skills--written and verbal Strong multitasking and time management abilities High attention to detail and urgency Confident decision-making and problem-solving skills Proficiency in using multiple PC applications

Nice-to-Haves:

Experience with GANT-based planning or dispatch software Familiarity with processing invoices and purchase orders Previous scheduling experience in a service or maintenance role
###

What We Offer

Competitive Salary

: Commensurate with your experience and impact

Generous Leave

: 25 days annual leave (pro-rated in hours)

Holiday Flexibility

: Purchase up to 10 extra days--up to 35 days total

Robust Benefits

: Pension (up to 7% employer match), life assurance, employee assistance program, referral scheme

Exclusive Perks

: Discounts with top retailers, cycle-to-work scheme, and savings on Johnson Controls products

Career Growth

: Clear pathways for development and internal mobility
###

Ready to elevate your career in service coordination?

Apply now and become part of a team that values precision, collaboration, and customer excellence.


#LI-MS2


#LI-Onsite