Job Description

Service Desk Advisor

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Job Req ID: 48802
Posting Date: 21 Jul 2025
Function: Sales and Commercial
Unit: Business
Location:
Cardross, Dumbarton, United Kingdom
Salary: TM2- 30,610

Career Grade: TM2- 30,610

Closing Date: 29/07/2025

Location: Dumbarton

Why this job matters

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Join Us at BT - Connect for Good

At BT, our purpose has always been clear: we connect for good. With over 180 years of innovation, we've built a strong, trusted brand that supports everything from emergency services and hospitals to global communications and major tech projects like BT Sport.



We're a technology company at heart, with a passion for being personal, simple, and brilliant. We're proud to offer an inclusive workplace where people from all backgrounds can thrive.

Why this job matters

We're looking for someone to join our team supporting a secure national infrastructure. You'll handle incidents and service requests, working closely with internal teams and external suppliers to meet service targets.



You'll also build strong relationships with customers, suppliers, and senior managers, using excellent communication skills to keep everything running smoothly. A key part of this role is contributing to ongoing service improvements.



To apply, you must be eligible for Government Security Clearance (SC level), which requires at least 5 years of residency in the UK.

Ready to help shape the future?

If you're driven, resilient, and ready to grow your career, we'd love to hear from you.

What you'll be doing

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Responding to user enquiries and delivering prompt, effective solutions

Logging incidents and resolutions clearly and accurately

Managing and prioritising multiple service requests at once

Providing excellent customer service and building strong user relationships

Keeping up to date with new technologies, tools and processes

The skills you'll need

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Strong troubleshooting and problem-solving skills

Clear and confident communication with a focus on great customer service

Ability to stay calm and effective under pressure

Quick to learn and adapt to new technologies

Willingness and ability to maintain SC-level security clearance

Good working knowledge of Microsoft applications across various operating systems

Experience working collaboratively with internal teams and third-party suppliers

Familiarity with IT Service Management (ITSM) tools and systems

Our working model

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With over 175 years of heritage, BT is now the flagship business brand of BT Group. We've brought together our best people and capabilities into a B2B powerhouse serving 1.2 million business customers internationally.



We're a global leader for secure connectivity and collaboration platforms for businesses of all shapes and sizes, from big household names and government departments, right through to sole traders and new start-ups. But it's not just the technology that matters, it's what it can do to help them build stronger, smarter, more secure businesses.



We value diversity and inclusion and believe in making a positive impact. We connect for good by championing digital inclusion and equipping people, businesses, and communities with digital skills to thrive.



As a member of our team, you will be part of an organisation that celebrates difference, fosters innovation and provides you with opportunities to be your best. With millions of businesses relying on us daily, joining BT means you can be part of a diverse and multi-skilled team that makes a significant impact to society.

A FEW POINTS TO NOTE:

Although these roles are listed as full-time, if you're a job share partnership, work reduced hours, or any other way of working flexibly, please still get in touch.



We will also offer reasonable adjustments for the selection process if required, so please do not hesitate to inform us.

DON'T MEET EVERY SINGLE REQUIREMENT?

Studies have shown that women and people who are disabled, LGBTQ+, neurodiverse or from ethnic minority backgrounds are less likely to apply for jobs unless they meet every single qualification and criteria. We're committed to building a diverse, inclusive, and authentic workplace where everyone can be their best, so if you're excited about this role but your past experience doesn't align perfectly with every requirement on the , please apply anyway - you may just be the right candidate for this or other roles in our wider team.