Service Development Manager

Newbridge, WLS, GB, United Kingdom

Job Description

This is a key management role within the Aneurin Bevan University Health Board, with responsibility for supporting a wide-ranging agenda through the delivery of patient-centred, safe, effective primary healthcare services across Aneurin Bevan University Health Board. The post holder will support the Senior Primary Care Managers with the delivery, contract management and long-term strategic planning of primary care services across Aneurin Bevan University Health Board. They will also support the Senior Primary Care Managers in taking forward the strategic agenda for the Health Board including the implementation of A Healthier Wales, developing new models of care and working in collaboration. As such they will be responsible for collaborating and negotiating with contractors, service providers and professional committees to identify and achieve service development and improvement, evaluating through performance management and lead the production and delivery of specific plans and projects to meet the healthcare needs of the local population. The post holder will act as the day-to-day contact for resolving contract management issues that arise within primary care. This will involve providing and receiving highly complex, highly sensitive or highly contentious information where there are barriers to understanding or acceptance, which are overcome using developed interpersonal and communication skills. Planning, developing, implementing and monitoring primary care contracts for the Aneurin Bevan University Health Board incorporating NHS guidance

and policies/strategic direction in Wales.

Managing the primary care contracts including variations and performance management. Supporting the development of new models of service delivery in line with Welsh Government (WG) policies, Neighbourhood Care Network plans,

The Primary Care Plan for Wales and strategic direction.

Working with key stakeholders both internal and external to the organisation to develop new service models for primary care working closely with

locality teams.

Developing, implementing and monitoring the Primary Care Strategy and Primary Care Strategy for Estates ensuring that they meet the needs of our

population and improve access.

Assisting with the management of the Primary Care budgets including contractor's fees and allowances. Ensuring that knowledge of legislation relating to Primary Care professions is kept updated. Support the Primary Care transformation work programme

Aneurin Bevan University Health Board is a multi-award-winning NHS organisation with a passion for caring. The Health Board provides an exceptional workplace where you can feel trusted and valued. Whatever your specialty or stage in your career, we have opportunities for everyone to start, grow and build your career. The health board provides integrated acute, primary and community care serving a population of 650,000 and employing over 16,000 staff.



We offer a fantastic benefits package and extensive training and development opportunities with paid mandatory training, excellent in-house programmes, opportunities to complete recognised qualifications and professional career pathways including a range of management development programmes. We offer flexible working and promote a healthy work life balance, provide occupational health support and an ambitious plan for a Wellbeing Centre of Excellence to support you at work.



Our Clinical Futures strategy continues to enhance and promote care closer to home as well as high quality hospital care when needed. Join us on our journey to pioneer new ways of working and deliver a world-class healthcare service fit for the future.



To promote a culture of learning, innovation, improvement and excellence throughout the Primary Care arena.

To ensure partnership approaches are developed with professional bodies and their representatives, such as Gwent Local Medical Committee, Gwent

Local Dental Committee, South East Wales Regional Optometric Committee, Welsh Government, Llais

To work closely with primary care contractors and their teams to develop Primary Care services and to support those practitioners in times of difficulties. To foster good relationships with individual primary care contractors and their teams. To provide the Aneurin Bevan University Health Board and commissioning partners with specialist advice & knowledge on Primary Care contracting

matters, such as:



o Implementation of new contracts

o Interpretation of new contract regulations

o Local contractor knowledge

o Estate's regulations

o Enhanced services

o Poor Performance

o Workforce Planning

To present to groups, Committees, Primary Care Board, public meetings as requested. Act as the day-to-day contact for resolving contract management issues that arise within primary care. This will involve providing and receiving

highly complex, highly sensitive or highly contentious information where there are barriers to understanding or acceptance, which are overcome

using developed interpersonal and communication skills.

To liaise with members of the public who may contact the Primary Care Contracting Team seeking help in accessing NHS services and ensure a

professional approach is adopted to dealing with ad hoc public enquiries.

Governance work programme for all primary care contractors. To continually review the annual audit process to ensure it is robust and fit for purpose. This involves prosing and implementing revisions based on lessons learnt in previous audits. * To utilise findings from trends and themes identified through practice development visits, quality assurance mechanisms and contractor monitoring processes to develop action plans and ensure the development of Primary Care contractor services.

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Job Detail

  • Job Id
    JD4004705
  • Industry
    Not mentioned
  • Total Positions
    1
  • Job Type:
    Full Time
  • Salary:
    Not mentioned
  • Employment Status
    Full Time
  • Job Location
    Newbridge, WLS, GB, United Kingdom
  • Education
    Not mentioned