Job Description

ob Description: Service Manager

We are looking to recruit a new

Service Manager

to lead our expanding engineering department and oversee the repair, maintenance, inspection, and LOLER compliance of our growing fleet of Access Platforms and vehicles in and around the Essex & London areas.

This is a blended role combining hands-on technical work with office-based management responsibilities. The successful candidate will manage a small team of engineers, ensuring that service, maintenance, and compliance standards are consistently achieved, while also supporting day-to-day operations.

Key Responsibilities:

Oversee and support a team of engineers, providing guidance and leadership. Carry out and manage six-monthly LOLER examinations across the fleet. Ensure all service schedules are completed on Access Platforms, vehicles, and equipment. Manage fault finding, repairs, refurbishments, and pre-delivery inspections. Oversee compliance with LOLER, PUWER, and other industry regulations, supported by the Service Administrator. Handle customer communication, including service quotations, escalated issues, and updates. Maintain accurate service and compliance records to a high standard. Promote good housekeeping to meet Health & Safety requirements and maintain a safe workplace. Support the Service Director with departmental planning and performance monitoring.

Skills & Experience:

Strong technical background in access platforms, cranes, forklifts, vehicles, or similar industries (mechanical, hydraulic, or electrical). Experience in service management or supervisory roles. IPAF CAP qualification preferred. Strong communication and leadership skills. Good working knowledge of IT systems, including Excel. Full UK Driving Licence (required).

Employment Details:

Full-time permanent position. Based at our Billericay depot with occasional site visits during busy periods. Overtime opportunities available. Reporting directly to the Service Director.

What We Offer:

Service van, laptop, and PPE supplied. Holiday entitlement - 20 days plus Bank Holidays. Government Pension Scheme. IPAF Operator and Manufacturer Training. Opportunities for growth and career progression.

About Us:

We are a Specialist Access Hire company located in Essex that supplies Mobile Elevated Work Platforms to customers throughout the UK.

We specialise in reaching awkward areas where other machines cannot, thanks to our "Specialist Narrow Access Platforms". Alongside this, we also supply Scissor Lifts, Booms, Truck Mounts, and Negative Reach units (used at docks, under bridges, and in other complex environments).

At Paramount we are determined to always deliver the best in what we do, offering our customers both quality products and outstanding service.

Job Type: Full-time

Pay: 45,000.00-55,000.00 per year

Benefits:

Company car Company pension On-site parking
Work Location: In person