Job Description

SERVICE MANAGER - JOB DESCRIPTION

Job Title: SERVICE MANAGER - Mental Health Community Service - Supported Living Services.

As Service Manager you will be responsible for the operational day-to-day management of the company and its service's ensuring MAK CC's continued compliance with relevant legislation, quality of care and support.

You will ensure the provision of a high-quality service enabling individual needs and organisational priorities to be met in accordance with available resources. MAK CC is an ambitious, forward thinking start up and you must be committed to developing and enhancing the services we provide.

Duties & Responsibilities

Compliance - Working alongside but reporting into the Registered Manager:

1. To maintain a high-quality service working in partnership with colleagues to manage services.

2. To ensure the service meets, and indeed exceeds, the requirements of the Health & Social Care Act 2008 (Regulated Activities) Regulations 2010 and the Care Quality Commission guidance 'Essential Standards of Quality & Safety'.

3. To ensure the delivery of safe, personalised services to each individual service user through assessment, person centred planning and regular outcome focused reviews of services.

4. To ensure compliance with MAK CC's Development & Training and Supervision Policies.

Service Delivery

1. To ensure the delivery of person-centred care/support services that promote independence, choice and dignity to empower people to live as independently as possible.

2. To ensure care/support services are structured in a way that provides flexibility, reliability and continuity.

3. To ensure services are accessible.

4. To ensure the development of robust systems and procedures.

5. To ensure the service is appropriately resourced with the right number of suitably qualified, skilled and experienced staff, by following guidance as set out in Safer Recruitment policies.

6. To produce monthly management reports and service specific documents and quality audits are completed and sent to Reregistered Managers as requested on a daily, weekly, or monthly basis. Attend all Senior Management Team meetings.

7. To oversee the co-ordination of care teams across all areas.

8. To deliver services that ensure the Organisation's duty of care to the service users and care teams providing the service.

9. To ensure good communication and links with all stakeholders with regard to the provision of services including commissioners, service users, relatives, social work teams etc.

10. To ensure the provision of an effective out of hours on-call service.

11. To establish and maintain effective two-way communication (Supervisions & Appraisals) to ensure that all staff are aware MAK CC policies/procedures and guidelines. Ensuring compliance with Care Quality Commission (CQC), Service Commissioners and Company standards are always maintained.

12. To provide a confidential, supportive, and nurturing opportunity to reflect on staff team members professional practice, including what went well, or not so well, and where improvements could be made i.e where unacceptable working practises are identified, implementing, and agreeing staff team member improvement plans, additional training, or mentoring.

13. To highlighting MAK CC commitment to on-going service improvement and quality delivery, care planning, person cantered support, mandatory training.

14. To monitor appropriate supervisions are taking place to ensure compliance with Care Quality Commissions (CQC) and local commissioners and provide training to improve supervision implementation and deliver quality as required.

15. To work flexibly to meet the needs of the service including working weekends and evenings as necessary to ensure service cover and safety.

16. To provide appropriate and timely support to staff team members as required to meet the individual needs of a staff team working to meet the needs of vulnerable adults.

17. To monitor, review and up-date Care/Support plans as required.

18. To implement, review and understand Risk Assessments that provide safe and affective support to people we support.

19. Complete daily checks, to ensure the quality of the service. These to be handed to the Registered Manager.

Service Development

1. To grow and develop services through increasing delivered hours and maximising referral opportunities.

2. To partner with Registered Manager/s to implement and manage projects that will improve the efficiency and effectiveness of the service.

3. To produce monthly management reports and attend Senior Management Team.

4. To precipitate in Flash meetings to ensure communication is maintained.

5. Attend all ward rounds - CPAs for all the people we support.

Team Management and Leadership

1. To coach and oversee staff teams both involved in the management and direct provision of the service.

2. To ensure that there is a co-ordinated and consistent approach to service provision that is cost effective and efficient making the best use of allocated resources.

3. To identify recruitment needs and develop plans to ensure the service is appropriately resourced with capacity for growth.

4. To be routinely involved in a range of human resources/staff management duties including:

Workforce Planning to agreed KPIs Recruitment and selection Training Supervision, Appraisal, Disciplinary/Capability procedures , Absence Management

5. To ensure that processes and procedures are in place to meet the various organisational and staff requirements with regards to human resources issues.

6. To ensure that staff are trained for their roles and responsibilities and that all groups of staff within the team have access to appropriate training and learning opportunities.

7. To establish and maintain effective two-way communication to ensure that all staff are aware of and can contribute to operational and strategic developments e.g. staff forums, staff newsletter.

8. To arrange and attend regular service planning meetings with service delivery teams.

9. To monitor medications and give physical and verbal support to the staff team and ensure stock checks are completed on a daily/weekly basis.

10. To ensure MARs sheets are completed and signed by staff team members at appropriate times throughout each shift.

11. To produce, implement and review PRN protocols and a monthly basis or as required.

12. To make sure Breathe HR is used to up-load employee documents to correct sections and all information is monitor with regards to specific dates relating to supervisions, probation, appraisals, and DBS renewals.

13. Work in line with the company's Adult Protection and Prevention of Abuse Policy and Whistle Blowing Policy to ensure that people are always kept safe.

14. To ensure all areas of work adhere to Health & Safety at work guidance and if any concerns to report these to higher management.

15. To maintain and follow Fire Safety guidance and ensure all fire safety equipment is regularly tested and in good working order (These tests must be recorded in Fire Safety documents monthly.

16. To monitor and lease with staff team members after any incidents that may cause concern and allow staff member time to debrief/talk about their experience.

This is not meant to be an exhaustive list; the job holder may be required to undertake such other duties as management may from time to time reasonably require. The company reserves the right to vary your duties and responsibilities at any time and from time to time according to the needs of the organisation.

Requirements:

DRIVING IS A MUST due to traveling around Lincolnshire

A professional yet friendly attitude.

Level 5 Diploma in Adult Social Care - Working towards.

Or degree qualification.

Experience of managing/supervising staff.

Fantastic interpersonal attributes.

Thinking on your feet.

Previous experience in a similar role.

Understanding and awareness of the current adult social care legislation.

Proof of right to work in the UK.

NO Sponsorships at this time

Full UK driving licence essential and use of a car.

Desirable:

Mental Health Knowledge & Experience.

Behaviours that challenge - Knowledge & Experience.

Please note that we require a satisfactory Enhanced DBS Check for everyone that works with MAK as a employee and volunteer position, due to providing regulated care.

Job Type: Full-time

Pay: 27,000.00-31,500.00 per year

Benefits:

Company events Company pension Free parking On-site parking Referral programme
Experience:

Management: 2 years (required) working in mental health : 3 years (required)
Willingness to travel:

100% (required)
Work Location: In person

Application deadline: 04/08/2025