Job Description

An exciting opportunity has arisen within the Urgent and Emergency Care Directorate at St Richard's Hospital for a Service Manager. This will be vital as we drive forward our improvement programme that includes a brand new Same Day Emergency Care units opening in July and a significant service redesign of our Emergency Care and Urgent Treatment Centre pathways.



This fast paced role will join an existing strong directorate team supporting them, and the Divisional senior management team through the co-ordination of performance monitoring, clinical governance reporting, project work, and with gathering relevant information / production of reports as required.



The post holder will be directly responsible for supporting and co- coordinating others to deliver timely and effective business support across for the Directorate, which will require strong planning, prioritising, administrative and organisational skills. Additionally, the post holder will be responsible for leading, developing and improving the overall management of administrative services for the Directorate and for the day to day line management of our managers, leads and administration staff, ensuring all statutory and mandatory training requirements and appraisals are maintained.



At UHSussex, diversity is our strength, and we want you to feel included to help us always put the Patient First. Your uniqueness and experiences will be part of our creative and innovative community where everyone is encouraged to succeed. We have a range of Staff Networks to help break down barriers, and can offer a buddy to help new members settle in. We're proud to be a Disability Confident Employer (Level 2) and a Veteran Aware Trust.



We treat our patients and staff with the same compassion and empathy we expect for ourselves. We're here for them when they need us, and we go above and beyond to meet their needs. This can be seen in our Wellbeing Programme for staff which is extensive and designed to support you when you need it, including where possible, flexible working to support work life balance - because we know that to look after others we must first look after ourselves.



As a university trust and a leader in healthcare research, we value learning, teaching and training so that we can be the best that we can be. From the moment you start with us and throughout your career we will help you to grow and develop. We hope that in choosing UHSussex you are choosing a long and happy career where you will be able to see the difference you make and feel valued for all that you do.



We look forward to receiving your application and the start of your journey with UHSussex.

Candidate Information Pack:

https://www.uhsussex.nhs.uk/resources/candidate-information-pack/



Take a proactive lead in the day-to-day operational management of all UEC services acting as the designated operational bronze for the directorate, resolving internal and external barriers to patient flow, with appropriate escalation

Use the highest degree of motivational and negotiating skills, ensure an atmosphere of collaboration across the service area to deliver a programme of continuous improvement in a challenging and demanding environment.

To work closely with the Clinical Lead and Matron in a triumvirate approach supporting service delivery and cascade and escalate of information enabling the delivery of the Trust's strategy and objectives.

Challenge internal and external parties where necessary to overcome barriers to change and understanding and to ensure that learning is shared and that risks are mitigated and reduced