Job Description

Service & Procurement Executive

Full time/Permanent

27,000 - 28,000 per annum

Office based - Maidenhead

MCFT, established over 30 years ago, provides commercial kitchen maintenance for high-end customers in the UK and the Middle East; we joke that we won't work with customers unless we've heard of them - and it's mostly true. We're also highly regarded by all the key players in our multi-national supply chain.


Our ambition is to be the pre-eminent provider in our field - in the UK and, importantly, overseas - where we have ambitions to be working around the world. That ambition is supported by a fantastic Business Improvement Team - who work on new and future systems, enable our field and office teams and give us the facility to tailor our services to evolving customer needs.

Purpose

The Service & Procurement Executive will play a key role in the M&Ms team overall success.


Your role will be to deliver Operational Support, Procurement administration and Customer Service success.

Main Duties & responsibilities

M&Ms Operations Support:

Log job requests from customers - call outs on phoenix Answer customer Queries on the phone and by email Ensure any issues with customers are dealt with timely and efficiently Through discussion with Team Leaders, make them aware of any feedback from the customer following completion of a job Logging all Customer Feedback in Phoenix and track in weekly review Ad hoc Subcontractor jobs Creation of PPM jobs as forecasted Ensure that the correct technicians are attending based on availability and location PPMs - each month ensure the PPM that are due are completed by the most relevant technician using where possible trainee resource Portal Management ensuring all portals updated with relevant invoice information in line with Customer requirements

Procurement:

Ensures all parts are ordered correctly Quoting parts required from the Manufacturers sourced from the engineers Multiples search round to find the cheapest option Maintain store stock, currently a manual spreadsheet (not in Phoenix) tracking the serial numbers in order for replenishment Monthly collation and distribution of stock from Phoenix / PPM WIP. View in excel format Raise POs for reactive jobs as well as Subcontractors PPM, filters Ordering the parts

You will have skills and experience/behaviours relating to:

1+ years' experience in a Service or Procurement role Demonstrates curiosity and passion, asking questions to build understanding Excellent IT proficiency Experience in creating POs & Invoices Excellent Customer Service skills High attention to detail Desire for progression

Benefits:

28 days annual leave plus bank holidays that equates to 36 days holiday per year (7 weeks and 1 day) Excellent opportunities for development and progression Health cash plan Pension scheme Life Insurance Annual cost of living pay reviews A supportive and inspiring team with great mentors

If this sounds like you, please apply today.

Benefits:


Company events Life insurance On-site parking Private dental insurance Private medical insurance
Work Location: In person