Job Description

About Sage Homes

Sage Homes is an innovative Blackstone and Regis business addressing the housing crisis in England by making good homes affordable for people across the country who need them.



Since 2017 we have delivered around 17,000 new homes across affordable rent, shared ownership and social rent for individuals and families. In 2021 Sage Homes became the largest provider of new affordable housing in England,and we continue to deliver high quality affordable homes across the country.



We have invested more than 3 billion into high-quality affordable housing. Our entrepreneurial spirit combined with our technical expertise has got us to where we are today and will enable future sustainable growth.

About the role:

As Service Quality Manager at Sage Homes, England's largest new affordable homes provider, you will oversee contract terms and quality standards across our sites, ensuring excellent service for our customers.



Focusing on block management, building safety, and community engagement, you'll represent Sage by monitoring quality, addressing customer issues, and collaborating with contractors and managing agents to maintain high standards in homes and communal areas.



This home-based role requires regular travel to our sites across the South including

West Sussex, Hampshire, Wiltshire, Oxfordshire, Berkshire, Dorset and Somerset

, with occasional meetings in Covent Garden and Northampton offices.

Duties and responsibilities include but not limited to:

Be the key relationship manager and contact for Sage's contractors, external partners and management companies who have been appointed by the developers. Develop and hold a detailed understanding of our contractors and management company contracts and monitor these to ensure the best possible service is delivered. Carry out pre-handover inspections of communal blocks before Ready to Occupy status is signed-off. Regularly monitor and inspect our blocks and estates across the UK, in line with the service standards set out in the management agreement whilst observing health and safety requirements. Develop and maintain relationships with resident management companies (RMC's) across the UK. Meeting key members as and when required. Provide a flexible on-site presence, to trouble-shoot when issues occur, and where a Sage Operations representative is required to attend. For example, if a new home is broken into prior to occupation, or to support colleagues to arrange key transfers in the event of an emergency.

About you

Experience working as a Property Manager/Service Management for a Housing Association, Affordable Homes Provider or Registered Provider. A confident communicator, you will be comfortable holding management companies to account, having difficult conversations whilst maintaining relationships. You are organised and efficient with your time and self-manage, whilst being comfortable asking for help or guidance when you need it. Pro-active and take a creative approach to relationship-building and problem solving. You are decisive whilst working at a quick pace. You have a natural customer focus, and it is a consideration in all that you do. You are self-assured and tenacious as a lot of what you'll be doing will be following up with colleagues and/or third parties such as management companies or developers.

Hold a full valid UK driving licence and access to a vehicle suitable for business purposes

We are committed to ensuring you have the best career here at Sage. As well as regular support and guidance from your manager you can expect to receive a variety of learning and development opportunities to support you as you grow within our business. This includes internally and externally delivered development programmes and opportunities to study for professional accreditations and qualifications.

Culture and benefits:

At Sage Homes, we want to empower diverse, ambitious people to thrive. We are fast-paced and inclusive, and encourage our people to use their passion, curiosity and inventiveness to help us create safe places for our customers to flourish.



To make sure our colleagues feel welcome and cared for, we provide a suite of excellent benefits, including:


25 days holiday, and an additional day for every year's service (up to five years) Annual discretionary bonus scheme A health cash plan, with financial support for a range of options including physiotherapy, opticians, dental and private online GP sessions Study support package, helping you achieve your personal and professional development ambitions Workplace Pension - matching personal contributions up to 5% Cycle to Work scheme, helping you save up to 40% on a new bike and accessories Electric car scheme, enabling you to rent a brand-new electric car at low-cost payments Wellbeing support through MyndUp Two days' paid volunteering leave a year, allowing you to support causes you care about Charity fundraising support, with match-funding up to 1,000 for good causes

We believe that investing in our people is key to our success. Our benefits are designed to support your well-being, professional growth, and work-life balance, ensuring you feel valued and empowered to make a difference every day.



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