Job Description

Sanctuary is one of the UK's leading providers of housing, care and community services. With around 13,000 employees, we maintain a culture where diversity is valued and talent is nurtured and rewarded.
Service Request Administrator
Worcester based with a balance of home and office working
24,832 - 26,139 per year
35 hours per week
We have an exciting opportunity for two Service Request Administrators to join our Service Request Team within the Technology Department.
You will ensure that employees across the group have access to the systems and data they need to perform their roles effectively. This is a key position within Sanctuary and requires strong attention to detail and accuracy to succeed.
If you have previous experience within an admin team environment with a technology background, then this could be the role for you.
The role of Service Request Administrator will include:

• Providing employees with the required network systems and application access
• Resolving queries and taking responsibility for ensuring service requests are correctly assigned to users
• Providing high-quality customer service to help support the maintenance of relationships with internal and external customers
• Maintaining effective systems and processes that enable accurate recording and timely completion of service requests
• Reporting improvements which could be made to processes and systems to the wider team
• Complete reviews of applications and remove access when someone leaves

Skills and experiences:

• Proven experience of working in an administrative role within a customer service environment
• Experience of updating electronic information in a variety of formats
• Good communication and customer service skills, with attention to detail
• Ability to work independently and use own initiative
• Experience of organising own workload, prioritising tasks and meeting deadlines
• Basic user of Microsoft Office including Outlook, Word and Excel
• Experience of SAP and administrative tools and other Microsoft products

Why work for us?
We provide homes and care for more than 250,000 people in England and Scotland. Our customers are at the heart of all we do. With around 14,000 colleagues, we foster a diverse and inclusive culture, and nurture and reward talent.
Our Benefits
As part of our commitment to making Sanctuary a great place to work, where your wellbeing is of genuine importance, we have developed an attractive employment package. The package recognises your contribution, supports your physical, mental and financial health and gives you the flexibility to tailor your employee benefits by offering:

• 25 days annual leave (rising to a maximum of 30 days) plus public holidays
• A pension scheme with matching employer contributions from Sanctuary up to set limits
• Life Assurance
• Employee Volunteering scheme
• Employee Advice Service including counselling
• Cycle to Work scheme
• Voluntary health plans
• Employee discounts
• Wellbeing support and tools
• Employee recognition scheme
• Employee platform to access your reward and wellbeing package online, find exclusive discounts, wellbeing resources and recognition tools
• Employee Networks, with a shared interest in inclusion, and who provide invaluable support to colleagues
• Role salary is 24,832 per annum (rising to 26,139 per annum after 12 months, subject to satisfactory performance)

(if the link is unavailable please visit the Sanctuary careers website)
Closing Date: 18 January 2026
If you're unsure about any details, have questions about the role or want to discuss a need for adjustments, our fantastic talent team will be happy to help you -corporate.recruitment@sanctuary.co.uk
We reserve the right depending on application numbers to close or extend the closing dates for positions; we would therefore recommend an early application.
View more detail about what it's like to work for our organisation, and what we offer on our Sanctuary careers pages at -
Inclusion is one of our core values. Our goal is to be a diverse, inclusive organisation where our people thrive and meet our customers' needs with fairness and empathy. We know having a range of ideas and opinions makes a difference. We encourage and welcome applications from people from diverse backgrounds to support this mission. We will make adjustments throughout your application process, in line with Sanctuary's commitment to our Disability Confident employer status.
Building Equality and Diversity
Sanctuary Group encourages and welcomes applications from people from diverse backgrounds to support our commitment to offering an inclusive environment for our employees and customers.
We work closely with the Home Office in order to prevent unlawful working.
Sanctuary Group is a trading name of Sanctuary Housing Association, an exempt charity.

Skills Required