Job Description

Reference: BC4574
Do you have experience of working in an office in a role that involves customer service, admin, maybe even coordinating engineers and their workload? Would you like to do similar but in a positive, high-energy environment with a very supportive culture and team around you?
This position we are recruiting for is a position which would start off as a Customer Service Administrator position in the team, supporting on all things admin, coordinating engineers, customer support, sales, spare parts/stock and more - However, this company are looking for someone who'd possibly be interested in focussing more so on the service/scheduling side of things.
This role is really going to suit someone that can bring character and energy to an office of other people that bring high-energy and optimism to the table, they celebrate wins and successes and are very sociable with plenty of games and competitions in the office and more!
We are ideally looking for candidates with office-based experience and if you're looking for a role where you can grow and move into something more senior in the future too, this should certainly interest you!
The starting salary for this role is paying 27,000 to 30,000 dependant on experience.
The company operates Monday to Friday, 8:30am to 5pm, this is a fully-office based role - Something not currently in place but in the pipeline is a Saturday cover rota, this would be paid cover and for a couple of hours on a Saturday via a rota basis.
Responsibilities

• Working alongside the Service Manager to assist with service call management from start to finish.
• Managing all incoming calls and directing them appropriately.
• Co-ordination in purchasing of spare parts.
• Maintaining high levels of customer satisfaction.
• Managing customer correspondence, including phone calls, emails, letters.
• Performing data entry roles, inc. updating records and databases for marketing.
• Managing customer correspondence, including phone calls, emails, letters.
• Organising engineer bookings with customers and scheduling appointments.

Candidate Skills

• Strong organisational & time management skills.
• Existing knowledge of customer service requirements & procedures.
• Excellent verbal & written communication skills.
• Knowledge of Microsoft Suite computer programs.
• Proven problem-solving skills, an ability to research & an aptitude for helping others.
• Service and maintenance knowledge is an advantage.
• Enjoys working in a team environment.
• Ability to self-manage and work on initiative.

Looking for the next step in your career? Think Specialist Recruitment.
Think Specialist Recruitment is an independent support staff recruitment agency based in Hemel Hempstead and working across the Herts, Beds and Bucks area. We specialise in permanent and temporary recruitment with areas of expertise including administration, customer service/call centre, PA/secretarial, human resources, accountancy and finance, sales admin/sales support, marketing, and IT Helpdesk/IT support.