Job Description

A.T. Oliver and Sons Ltd are agricultural machinery dealers who are looking to recruit a Service Warranty Administrator to work across Oliver Agriculture Ltd and Oliver Landpower Ltd at our head office at Luton.

We are a long-standing family business who have been serving famers in our area for nearly 200 years. We pride ourselves in offering first class products supported with excellent customer service. Oliver Agriculture Ltd is proud to say it was the first independent dealer for CLAAS in 1947 and also provides equipment from a range of trusted suppliers including Horsch. Oliver Landpower Ltd supplies market leading agricultural brands including JCB, Amazone and McHale. The successful candidate will work across this range of leading franchises. You will process warranty claims to manufacturer standards. You will ensure accurate submissions of warranty claims on a daily basis and also monitoring daily, weekly and monthly warranty reports. You will also be responsible for general administrative duties for service work.

The Role:

Examining completed warranty repair orders, preparing claim forms and supporting material Ensuring maximum return from the manufacturer for all warranty work including the issue of credit notes and associated paperwork Input of manufacturer's warranty payments, Return of warranty parts to manufacturer and Reconciliation of warranty schedule To keep accurate records of warranty submissions, credits, rejections and customer contributions towards goodwill claims General administrative duties Ensure that all frontline staff complete records correctly when warranty is diagnosed on a vehicle or machine Maintain relationships with other staff members, specialist repairers and manufacturers' representatives Maintain knowledge on all warranty procedures and documentation Reconciling of engineers' time between electronic job cards and hours worked

What we're looking for:

Warranty administration experience is advantageous but not essential Strong administrative experience is essential Ability to work well under pressure, handle conflicting demands, identify priorities and schedule work appropriately A friendly but professional manner and able to demonstrate integrity, discretion and objectivity Able to meet deadlines without compromising on the quality of work Able to maintain strong working relationships with colleagues, the client base and the manufacturers As you will be working closely with the Service Team and the relevant manufacturers some technical knowledge would be an advantage

Benefits

Salary - 22,100 - 30,000 per annum based on experience Holiday entitlement - 24 days per year plus bank holidays Pension - 3% employee contribution and 7% employer contribution Life Assurance, including dependent's pension Free on-site staff car parking Ongoing training as required

Hours

Monday - Friday 8am - 5.30pm with 1 hour unpaid lunch break You may be required to work additional hours on a Saturday (rota basis), especially during our peak seasons
Job Types: Full-time, Permanent

Pay: 22,100.00-30,000.00 per year

Benefits:

Company pension On-site parking
Work Location: In person

Application deadline: 16/04/2021