Job Description

Job Summary

The Sales and Showoom Support Assistant plays a vital dual role in our established bathroom retail business, ensuring excellent customer experiences whilst providing essential administrative support. This position is key to managing initial customer contact both in our Birmingham showroom and via digital channels, preventing customer wait times and supporting our experienced sales team during peak periods. As Bathroom City embarks on an ambitious three-year growth strategy, this role offers excellent development opportunities across retail operations, e-commerce, and trade sales.

Key Responsibilities

Showroom Customer Service

Welcome visitors promptly, creating positive first impressions of Bathroom City Provide initial guidance on product ranges and showroom layout, ensuring no customer is left unattended Support senior sales staff by managing initial enquiries, allowing them to focus on complex consultations Maintain showroom standards, ensuring displays are presentable and marketing materials stocked Assist with basic product demonstrations and information for customers during busy periods

Sales Administration & Order Processing

Process sales paperwork accurately, ensuring smooth transition from sale to delivery Enter and maintain customer data in our CRM/OMS system with exceptional attention to detail Follow up on quotes, send additional information to prospects, and support the sales pipeline Liaise between showroom sales, warehouse, and delivery teams to provide customers with accurate updates Handle order amendments, special requests, and basic post-sale queries

Digital Customer Support

Manage incoming telephone enquiries professionally, directing calls or resolving basic queries Respond to customer emails and online chat requests promptly Process online orders and marketplace sales (including eBay listings management) Update online order statuses and assist with delivery scheduling Support basic website content updates as required

Cross-Departmental Assistance

Assist the Product Operations Director with administrative tasks and data entry Support social media and review management initiatives Help coordinate trade customer accounts and queries as our trade division develops Participate in team meetings and product knowledge training Contribute to continuous improvement of customer service processes

Essential Requirements

Excellent communication skills with a warm, professional telephone manner Previous retail or customer service experience Confident with technology and ability to learn multiple systems Strong organisational abilities and attention to detail Availability to work retail hours including weekend rotation Professional appearance and presentation

Desirable Qualities

Knowledge of retail sales and consumer goods Experience with CRM systems and order processing Understanding of e-commerce and digital customer service channels Interest in interior design or home improvement

Working Hours

9:00am to 5:30pm, 5 days per week Weekend working is essential on a rota basis.

Benefits Package

25 days holiday plus Bank Holidays Company pension scheme Performance-based bonuses Staff discount scheme

Health & Wellbeing Plan includes

Dental and dental trauma coverage Eye care benefits 24/7 GP Helpline access Diagnostic consultations and scans Health screenings Counselling support services Wellbeing discounts and online savings

Salary Range

21-26k.

About Bathroom City

Established in 1986, Bathroom City is a leading bathroom retailer with a prominent Birmingham showroom and growing e-commerce presence. As we implement our strategic growth plan, we're expanding into new markets including tiles and trade customers, while enhancing our digital capabilities. We're looking for talented individuals to join our journey as we build on our heritage and embrace new technologies.Please send your CV to
Visit www.bathroomcity.co.uk to learn more about our company.Job Type: Full-time

Job Type: Full-time

Pay: 23,500.00-26,500.00 per year

Additional pay:

Bonus scheme Performance bonus
Benefits:

Canteen Company events Company pension Cycle to work scheme Employee discount Employee mentoring programme Free parking Health & wellbeing programme On-site parking
Schedule:

Monday to Friday
Experience:

Administrative: 1 year (preferred)
Location:

Birmingham B11 (preferred)
Work Location: In person