Job Description

Vac Description

About the Role

We are seeking a proactive and highly organised Skills & Engagement Service Administrator to join our Step Ahead team. You will be the first point of contact for members of the public and learners, providing excellent customer service and ensuring enquiries are directed appropriately.

Key Responsibilities:

Deliver outstanding first-line customer service, responding to general public enquiries and signposting effectively.



Create and maintain accurate, up-to-date records, including sign-up information, enrolment details, attendance, outcomes, and fee collection, using College systems.



Work collaboratively with College staff across departments to ensure that information provided to clients/learners is current and accurate.



Ensure College facilities are welcoming and fit for purpose, supporting a positive client experience.



Assist the Skills & Engagement team in developing strong partnerships with local agencies and stakeholders, enhancing support for individuals engaging with the College.



Provide overall administrative support to the Step Ahead team.

Our Ideal Candidate

Level 2 (GCSE or equivalent) qualifications in English & Mathematics.



Willing to work towards a Level 1/2 IAG qualification



Experience of dealing effectively with a wide range of internal and external customers, with evidence of providing high quality support and customer service.



Experience of delivering comprehensive administrative support to a service team.

Start Date:

June 2025



Please contact us at hr@suttoncollege.ac.uk should you wish to discuss the role before submitting your statement.

About the Role and Our Ideal Candidate

About the Role

We are seeking a proactive and highly organised Skills & Engagement Service Administrator to join our Step Ahead team. You will be the first point of contact for members of the public and learners, providing excellent customer service and ensuring enquiries are directed appropriately.



Key Responsibilities:



Deliver outstanding first-line customer service, responding to general public enquiries and signposting effectively.



Create and maintain accurate, up-to-date records, including sign-up information, enrolment details, attendance, outcomes, and fee collection, using College systems.



Work collaboratively with College staff across departments to ensure that information provided to clients/learners is current and accurate.



Ensure College facilities are welcoming and fit for purpose, supporting a positive client experience.



Assist the Skills & Engagement team in developing strong partnerships with local agencies and stakeholders, enhancing support for individuals engaging with the College.



Provide overall administrative support to the Step Ahead team.

Our Ideal Candidate

Level 2 (GCSE or equivalent) qualifications in English & Mathematics.



Willing to work towards a Level 1/2 IAG qualification



Experience of dealing effectively with a wide range of internal and external customers, with evidence of providing high quality support and customer service.



Experience of delivering comprehensive administrative support to a service team.

Start Date:

June 2025



Please contact us at hr@suttoncollege.ac.uk should you wish to discuss the role before submitting your statement.