Job Description

JLL supports the Whole You, personally and professionally.



Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you've got deep experience in commercial real estate, skilled trades, and technology, or you're looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.



Small Works Manager

Based - Derby.

Hours - 40 (Monday to Friday)

JLL empowers you to shape a brighter way.

Our people at JLL are shaping the future of real estate for a better world by combining world-class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and find a place where they belong. Whether you've got deep experience in commercial real estate, skilled trades or technology, or you're looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

What this job involves:

As a Small Works Manager, the purpose of the role is to operate within the department supporting the Small Works team in maintaining and developing the capability and co-ordinating the daily operations of associated works.

What your day-to-day will look like:

Day to day supervision of the technical resource in relevant areas.

First point of contact for the internal/external customers and first point of contact for the Small Works Lead.

Helping the team efficiently meet all the relevant KPI & SLA requirements.

Carry out regular site Supervisory Health and Safety inspections, and to ensure staff and contractors are complying with H&S standards.

Liaise with customers and suppliers to identify and scope works.

Prepare quotations for works required.

Manage workload effectively and in conjunction with other stakeholders to facilitate effective scheduling of works.

Pre-Start meeting before works with internal and external teams - Keep a record on site

Be available to attend or manage critical call outs and provide written incidents reports as required including preparing the basis of the quotes for the remedial works required.

To ensure the online monthly toolbox talks and awareness of any Health and Safety issues, to ensure the workforce is fully updated and safe.

Verifying sub-contractor works post-completion to ensure standards of workmanship and customer satisfaction.

Complete physical and online forms as required to monitor and track works

Taking ownership of the client's needs and purse good communications with the customer to build a stable relationship.

Controlling and maintaining cover during holiday periods.

Carry out works as directed by the Small Works Lead.

Produce quotes as required for various departments across the business.

Production of Test and Commissioning Certificates

General overseeing of Project works and reporting

Planning weekly labour tasks and updating labour

Skills & Experience:

A minimum of City & Guilds or NVQ qualifications within Building Services or equivalent

A good knowledge of all building services

Sound level of administration and organisational skills

Proven practical experience within the project management or facilities management industry

Setting and working to tight deadlines in a fast-paced environment

Ability to develop a good understanding of the customers' business requirements

Proactive approach to all tasks undertaken with ability to manage own workload

Excellent interpersonal and communication skills

Commitment to providing a high-quality service and willing to work flexibly

Work overtime when required

Have a sound knowledge of our client base and specific contractual agreement with them

Respond to emails in a timely manner

Ensure technicians are working compliantly to industrial standards and Integral policy and procedures

At JLL, we embrace more innovative ways of working and prioritise opportunities to strengthen and advance your career within the UK and beyond. We support each other's wellbeing and champion inclusivity and belonging across teams. What sets JLL apart is our culture of collaboration, both locally in the UK and across the globe. Join us in taking the more inspiring, innovative, and optimistic path on our journey toward success as a Small Works Manager in Derby.

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If this job description resonates with you, we encourage you to apply even if you don't meet all of the requirements below. We're interested in getting to know you and what you bring to the table!



Personalized benefits that support personal well-being and growth:



JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.



About JLL -



We're JLL--a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That's why we're committed to our purpose to shape the future of real estate for a better world. We're using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.



Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we're honored to be recognized with awards for our success by organizations both globally and locally.



Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we're headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.