Job Description

Job description

We're looking for a dedicated and passionate Social Media Executive to join our Community Management team. Here at 3sixfive you will get the opportunity to work on behalf of some of the UK's biggest and best known Brands. You will respond to our clients' customers via a range of social media platforms, providing excellent customer service and building their online communities. With the support of our Team Leaders, you will enhance the overall customer experience of our clients' customers, helping to build our clients' audience and presence across all platforms.

The ideal candidate will have an existing experience with working in a people-focussed environment, where they not only met, but exceeded their customers expectations. You will need to pay attention to detail and understand briefs to ensure you follow the guidelines set by each individual client.

Working within an agency means no two days are the same so we are looking for someone who enjoys working as part of a collaborative team and can adapt easily to a fast paced environment.

What you'll be doing

Responding to all comments, posts, enquiries and complaints for 3sixfive's clients in a timely manner Mastering each client's individual tone of voice and ensuring that their brand guidelines are met at all times Provide day-to-day assistance in the management of brand social media communities Have a good understanding of all clients, ensuring you are up to date on all the latest changes Work efficiently as part of a team, ensuring effective communication throughout the working day

What skills we're looking for

Previous experience in a Customer Service role A passion for social media and an understanding of how brands use these channels Excellent communication skills, both written and oral Strong time management skills Creative and an 'out of the box' thinker Proactive and responsive
Please note that full training will be provided, regardless of your level of experience.

Working hours for this role

40 hours per week, Monday to Sunday 30 minute paid lunch-break each day Non-fixed schedule, 2 days off per week which vary A mixture of '8am to 4pm', '12pm to 8pm' and '2:30pm to 10:30pm' shifts Availability for Weekends and Bank Holidays required Schedules published 2-4 weeks in advance
Please note that due to the nature of this role we are unable to offer it as a hybrid or work from home option - this is an in office position.

What's in it for you

Smart casual dress Free parking An additional day off - your birthday! Perkbox - a range of benefits, discounts and perks Health and Wellbeing programme Annual bonus scheme
This is a fantastic opportunity to join a growing company and team where you can work with some of the UK's biggest brands, working alongside a friendly and collaborative team, and have development opportunities to further your career.

Job Types: Full-time, Permanent

Pay: From 25,400.00 per year

Additional pay:

Bonus scheme
Benefits:

Casual dress Company pension Free parking Health & wellbeing programme Sick pay
Schedule:

8 hour shift Weekend availability
Education:

GCSE or equivalent (required)
Experience:

Customer service: 2 years (required)
Work Location: In person