Job Description

Business Unit: Business Banking
Salary range: \xc2\xa320,800 - \xc2\xa326,000 per annum DOE + red-hot benefits
Location: Leeds - Briggate Hub
Contract type: Permanent

A career with Virgin va-va-voom

Virgin Money is all about disrupting the status quo, taking on the challenges of the future, and saying goodbye to boring banking. We\'re on the lookout for like-minded individuals and innovators like you to help push us forward. We\'re also transforming how we work to give our colleagues more choice, control and flexibility to live and work how they choose with A Life More Virgin.

Here\'s what it means for YOU:

• 38.5 days annual leave for all colleagues (including bank holidays and pro rata if part-time)
• Up to five extra paid well-being days per year
• A 35-hour working week
• 20 weeks paid, gender neutral family leave (52 weeks in total) for expectant parents and those looking to adopt
• Market leading Pension & Private Medical Insurance
• Flexible benefits including Cycle to Work, Wellness & Health Assessments and Critical Illness
• Ability to work anywhere in the UK (where the role allows)

And you get these Red-Hot Rewards from day one!

As a Business Support Officer in our team, you\'ll play a pivotal role in providing a professional and efficient execution of security documentation. We\'re the ones who ensure the Bank remains safe and secure and who deliver a superior customer experience to our lending customers across Business Direct, Commercial and Corporate, Making Them Happier about Money.

We\'ll ask you to\xe2\x80\xa6

• Perform complex duties relating to the instructing, servicing and maintenance of business lending security, with a level of interpretation of Policy and Procedures e.g. receiving and checking deeds, discharging security, completing complex requests from Bank and customer\'s solicitors linked to security.
• Support Relationship Managers to deliver accurate and professional documentation to customers, ensuring the Bank\'s position is protected and credit/operational risk is minimised.
• Delivering a superior customer experience to Business Banking business customers.
• Analyse a suite of reports ensuring security data is up to date and accurate.

There are a few essentials you need to bring \xe2\x80\xa6

• A strong Customer Service ethic with a focus on excellent customer outcomes
• A good working knowledge of business lending security and the associated processes e.g. instruction of security documentation, security establishment and maintenance
• Attention to detail with the ability to approach tasks with care and diligence to adhere to the Banks policies and get tasks right first time
• Excellent communication and interpersonal skills to establish and maintain quality interactions within the organisation and with customers, solicitors etc
• The ability to deliver high quality work in line with policy and regulatory requirements
• A track record in seeking ideas to improve work practices and eliminate waste through continuous improvement

We\'d love you to have\xe2\x80\xa6but not essential...

• Working knowledge of SAM / BLP / iCAM would be an advantage but not essential
• Knowledge of business banking products and policies

We really need you to have the skills and experience listed in the \'There are a few essentials you need to bring\' section above, but the rest is just our wish list, so please don\'t let that put you off applying, we\'d love to hear from you!

Feeling insatiably curious about this role? Apply as soon as you can. If we\'re lucky to receive a lot of interest, we may close the advert early and would hate you to miss out.

We\'re all about helping you Live A Life More Virgin, so happy to talk flexible working with you.

Inclusion at Virgin Money
Inclusion is at the heart of everything we do here at Virgin Money. It\'s good for you, it\'s good for us and it\'s amazing for our customers. We know that great minds don\'t think alike, so we rely on your diverse thoughts, feelings, beliefs and backgrounds to be the best we can possibly be. Got any questions about this or need some support with your application? We\'d love to hear from you so get in touch with our careers team at careers@virginmoney.com.

Now the legal bit\xe2\x80\xa6
Living A Life More Virgin allows our colleagues to be based anywhere in the UK (if the role allows it) but we\'ll need to you to confirm you have the Right to Work in the UK.

If you\'re successful securing a role with us, there are some checks you need to complete before starting. This includes a credit and criminal record check, as well 3 years\' worth of satisfactory references. If the role is part of the Senior Manager and Certification Regime, it requires enhanced pre-employment checks - we\'ll ask for 6 years\' of regulatory references and once in role, you\'ll be subject to periodic employment checks.

Advertised: 13 Sep 2023 GMT Daylight Time
Applications close: 22 Sep 2023 GMT Daylight Time

Virgin Money