Job Description

Job Reference #

EDV/2025/SHS/29724

Location

Eastbury Road, Northwood, Hertfordshire, HA6 3AS

Contract Type

Permanent

Contract Term

Full-Time

Salary

31,751.87 Annually (Actual)

Closing Date

8:00am, 19th Sep 2025

Positions Available

1

HOURS

Duty Managers are contracted to work 40 hours per week, scheduled across a rolling five in seven-day rota period from Monday to Sunday. Shifts vary, with the earliest starting at 5:45am and the late shift finishing at 10:15pm. From time to time you may be required to work beyond 10:15pm to support events.


Bank Holidays are treated as standard working days, although shift times may differ. Because of this, a greater number of annual leave days are provided.


Lunch breaks are paid and included within the 40-hour working week, which means staff are required to remain on site during their lunch period.


This is a year-round position and not limited to term time

SALARY

The salary for this role is 31,751.87 per annum from the 1st September 2025

MAIN RESPONSIBILITIES

Operate the building and facilities in accordance with Normal Operating Procedures, Emergency Action Plans, and the Health and Safety policy to provide a safe environment for all. Act as a key holder and open and close facility ensuring building/equipment checks are carried out as stipulated in the daily log and security of the building is always maintained. Supervise Senior Leisure Assistants on shift ensuring that tasks are preformed to the required level of proficiency, quality, and safety. Supervise the receptionist including reconciliation and safe handling of all monies received. Provide cover for Commercial and Operations Manager as necessary, taking on their duties and responsibilities as appropriate. Ensure pool water is safe to swim in, according to normal operating guidelines. Assist with administration as required as directed by the Commercial and Operations Manager or Head of Enterprises. Take responsibility for one of the following operations:

o Swim School and Swim School bookings.


o Gym and Membership


o Sports Hall and outside facility bookings


o H& S Compliance

Promote a customer-focused environment, generating excellent public relations and customer care. Support members in the gym including member inductions and programmes. Ensure all relevant qualifications are kept up to date, and attend/undertake any training as required. Act as a lifeguard as required. Ensure appropriate equipment is set out and prepared for users in a timely manner and put away after use. Participate in cleaning duties to ensure high standards of cleanliness, hygiene and customer service are always delivered. Promote and safeguard the welfare of children and young people and adhere to and ensure compliance with the school's child protection policy. Undertake any other reasonable tasks which may be allocated by the Head of Enterprises or Commercial and Operations Manager.

THE PERSON

It is essential for the successful candidate to have the following qualifications,


experience, and personal attributes:



Minimum of 3 years full time experience working in a leisure facility as leisure assistant or Duty manager Determination to achieve high standards of customer service. Confident Fit enough to perform pool rescues and work 10-hour shifts (with breaks) Reliable, with the ability to start early shifts on time which can begin as early as 5:45am. Due to the limited public transport available at this time of day, a drivers licence is preferable. Consideration will be given to candidates who can commit to the various shift patterns through other means of transport. Able to lift up to 25kg. NPLQ in date Pool plant qualification Good organisational and administrative skills Excellent interpersonal and communication skills Able to use own initiative and work independently. Able to prioritise a wide range of operational duties, whilst under pressure and have good time management skills. Knowledge of wet and dry operations and health & safety awareness



L2 swimming teacher or fitness Instructor qualified although not essential.

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Contact Details

Callum Halpin

01923843229

recruitment@sthelens.london