Job Description

Sports Centre Duty Manager - Saturdays 1.00-6.30pm; 52 weeks

Responsible for the day to day management of Harris Sports Centre, specifically ensuring all activities programmed are ready for use, whilst ensuring high standards of cleanliness are maintained.

Operate and control customer usage/security which supports and assist all customers in making the best use of Harris Sports Centre.

The role will include:

To operate within, and strive to exceed, specified commercial and social objectives and financial targets To ensure the Centre's services and activities operate at all times within specified standards, and to its normal operational procedures and emergency action plans To ensure the Centre's services and activities run to time, meet, and whenever possible, exceed, customer expectations; and that its facilities meet specified standards for safety, security and cleanliness To assist all users and potential users of the Centre To ensure the safe control of the general public within the Centre as directed Operate the Centre's service with due regard to Harris Sports Centre's Customer Care standards Champion excellent customer service in all aspects of the operation within Harris Sports Centre Increase usage and revenue for the Centre Actively promote activities, lettings and holiday clubs

Key Management Responsibilities:

Maintain safety, security & cleanliness of the Centre & facilities Ensure child protection procedures are adhered to by staff, clubs & customers Cash Control Maintain a high standard of customer service & care

Key Operational Responsibilities:

Opening & closing of the Centre ensuring all facilities are locked Undertake Centre & facility cleanliness to agreed standards Setting up and de-rigging of activities/ equipment Working with the PE Department, Site Team & School Sports Partnership Immediately report to the Manager or other appropriate person, all issues of health, safety and welfare that may lead to harm of self or others, or take remedial action as appropriate Positively manage customer care, monitoring facility attendance, satisfying clients at all times. Deliver high standards of customer service responding to customer enquiries, complaints and concerns courteously and efficiently, referring to supervision as appropriate To provide security surveillance for all public and private usage patrolling viewing galleries, staff car parks, changing rooms and ancillary areas as directed by the Manager. Promote and establish a culture of 'inclusivity', 'customer care', 'quality service' and 'continuous improvement' among colleagues and within activities, encouraging ideas and suggestions for service improvements Confront and tackle the conduct and behaviour of customers and other visitors, where not taking action may lead to injury or distress, either directly or through support of manager or other appropriate person To administer Normal Operating and Emergency Action Plans with a minimum of supervision To ensure public areas are clear of equipment and that emergency points are not obstructed To report immediately any safety hazards including defective fire doors, extinguishers or any potential security problems likely to render any area unsafe To ensure the safety and good social conduct of all Sport Centre users and visitors Operational duties, including the assembly, dismantling, carrying, moving and safe storage of equipment Cleaning duties, ensuring equipment and facilities remain clean and safe to use at all times

Organisational Requirements:

To commit to quality service provision and customer care in carrying out duties, and ability to establish and enforce appropriate standards To be sensitive to how different customers may have different needs or expectations and work proactively to address them To be able to recognise the causes of inequality in employment and service delivery and help to develop action plans for their eradication To display the confidence and desire to tackle known or suspected breaches to Centre policies and procedures, or to legislation, either directly or through support of manager Promote the Centre's vision and values and adhere to its Employee Code carrying out duties To understand the importance of maintaining confidentiality and discretion

The above is not an exhaustive list of duties and you will be expected to perform such other duties as may be reasonably expected and which are consistent with the level of responsibility of this job and that are within the successful candidates area of expertise and capability.

OTHER INFORMATION

As this job will entail working in a school environment, the successful applicant will be required to undergo an Enhanced DBS check.

To apply, please complete the application form found on My New Term at: https://mynewterm.com/jobs/140371/EDV-2025-HCEA-33527

Job Types: Permanent, Part-time

Pay: 3,627.00 per year

Benefits:

Company pension On-site parking
Work Location: In person

Application deadline: 31/08/2025
Reference ID: Sports Centre Duty Manager
Expected start date: 15/09/2025