Job Description

Now, more than ever, the Toast team is committed to our customers. We\'re taking steps to help restaurants navigate these unprecedented times with technology, resources, and community. Our focus is on building the restaurant platform that helps restaurants adapt, take control, and get back to what they do best: building the businesses they love. And because our technology is purpose-built for restaurants, by restaurant people, restaurants can trust that we\'ll deliver on their needs for today while investing in experiences that will power their restaurant of the future.

Professional Services helps restaurants thrive in a time of increasing complexity by connecting them with expert solutions to make technology effortless. Whether delivered by a team of in-house experts or through a network of partners, we solve our customers\' most important challenges and guide them to get the most out of Toast.

We are looking for a Sr. Manager of Strategy and Operations, who will play a key role in taking the Professional Services organization to the next level. The successful candidate will have experience driving processes and operations to deliver on business outcomes, facilitating multiple complex projects with minimal oversight and direction, and working with cross-functional, distributed teams. You\'ll be comfortable dealing with uncertainty, and be able to put structure to complex business and operations problems. You\'ll be on the ground floor of a rapidly-growing team, with high visibility and impact across senior leadership at the company.

About this roll* (Responsibilities)

• Refine and implement business strategy and operations for Professional Services
• Scope, launch, and manage new service pilots, tracking KPIs to inform go/no-go decisions
• Research and launch new services partner ecosystem, managing relationships with key partners
• Become an expert on industry trends and our customer\'s needs through market research and surveys, and incorporate learnings into new and existing service offerings
• Drive decision-making and implementation of tools and processes to improve efficiency of our services
• Scope and lead multiple projects and ensure the team stays on track for defined goals and milestones
• Build strong internal relationships with teams including Customer Success, Onboarding, Sales, Marketing, Product, and Legal to ensure alignment and execute on cross-functional objectives
• Capture and track metrics to inform our progress, and report to the senior leadership team

Do you have the right ingredients*? (Requirements)

• 4+ years of work experience, in strategy consulting, corporate strategy, or operations for high growth technology companies
• Strong commercial instincts
• Data-driven, analytical and a problem-solver
• Demonstrated experience with strategic / operational projects that have many moving parts
• A balance of big picture thinking and detail-oriented execution when it comes to launching new pilots and playbooks
• Proven ability to develop relationships and problem solve with cross-functional and external partners
• Excellent interpersonal skills with the ability to think and communicate thoughtfully with technical and non-technical groups across all organizational levels
• Motivated and action-oriented team player, with track record of success in fast-paced environments
• Proficient with MS Excel, MS Powerpoint, Google Suite, Salesforce, and BI and project management tools.
• BA/BS preferred

Special Sauce* (Nonessential Skills/Nice to Haves)

• Deep understanding of restaurants and/or the restaurant technology space
• Experience in professional services or building partner ecosystems
• Advanced degree (MBA/MS)

Our Spread* of Total Rewards
We strive to provide competitive compensation and benefits programs that help to attract, retain, and motivate the best and brightest people in our industry. Our total rewards package goes beyond great earnings potential and provides the means to a healthy lifestyle with the flexibility to meet Toasters\' changing needs. Learn more about our benefits at .

*Bread puns encouraged but not required

The base salary range for this role is listed below. The starting salary will be determined based on skills and experience. In addition to base salary, our total rewards components include cash compensation (overtime, bonus/commissions if eligible), equity, and benefits.

Pay Range

$116,000\xe2\x80\x94$186,000 USD

We are Toasters

Diversity, Equity, and Inclusion is Baked into our Recipe for Success.

At Toast our employees are our secret ingredient. When they are powered to succeed, Toast succeeds.

The restaurant industry is one of the most diverse industries. We embrace and are excited by this diversity, believing that only through authenticity, inclusivity, high standards of respect and trust, and leading with humility will we be able to achieve our goals.

Baking inclusive principles into our company and diversity into our design provides equitable opportunities for all and enhances our ability to be first in class in all aspects of our industry.

Bready* to make a change? Apply today!

Toast is committed to creating an accessible and inclusive hiring process. As part of this commitment, we strive to provide reasonable accommodations for persons with disabilities to enable them to access the hiring process. If you need an accommodation to access the job application or interview process, please contact .

Toast Inc