Job Description

Description


Rocksteady Music School is the UK's largest rock and pop school. We teach fun and inclusive in-school band lessons to primary age children. Our mission is simple: to amplify children's self-belief and remove barriers to music education. We're currently in thousands of schools in the UK, teaching nearly 100,000 children every week - and we're growing fast.


We have recently opened our second office in the UK, based in Birmingham's Jewellery Quarter. This distinctive, lively setting suits us perfectly and we're on the lookout for great people to join our new team here. We all play our part in supporting our band leaders to reach as many children as possible with their lessons. We are a community of music lovers using our individual talents to help give children the self-belief to succeed. That's what gets us out of bed in the morning.


We are currently hiring for a Staff Operations Coordinator.


This is a critical role ensuring the Rocksteady Band Leaders can get immediate administrative and operational support and advice during the working day as well as scheduling and booking in lessons for our cover team. This role sits within the Operations team which is responsible for the logistics and operational running of the business.


Shifts include 6am - 2pm (WFH) and 8am - 4pm


Key Responsibilities


Respond efficiently to all queries from staff through various channels including phone calls (inbound and outbound) and email ensuring that they receive quality administrative support and a friendly, helping hand to solve day to day problems.
Responsible for scheduling and booking in cover and catch-up lessons using our internal Cover Team to mitigate disruption for our customers.
Achieve monthly SLAs and team KPIs based on productivity and utilisation.
Maintain a high level of knowledge and understanding of the 'Band Leader' role and day-to-day lives of our teaching staff to help problem solve effectively and give high quality support.
Understand the customer journey for all customers (parents, schools and kids) and work with multiple departments to deliver great outcomes for all.
Be a super-user of all systems and equipment used by our teaching staff to be able to fully respond and answer all queries.
Be the consistent feedback loop between the teaching team and our office-based teams. Identify trends and opportunities to improve both customer and staff experience.
Become another 'voice of the teaching team' within the office and the wider company.
Support wider operational business activities as and when required and when capacity allows.
Skills & Experience


Ability to use own initiative and creative thinking to find solutions to problems. Ability to summarise issues accurately and succinctly to stakeholders at all levels of the business.
A confident, concise and empathetic communicator with the ability to be able to confidently tailor approach dependent on the scenario, both verbally and in writing. Personable and approachable, and able to deal with a variety of stakeholders at all levels.
Highly organised with a keen attention to detail, ensuring that tasks are completed accurately efficiently.
Remains composed and calm under pressure with the ability to work at speed to provide support to Band Leaders at any stage of their Rocksteady journey.
A natural multi-tasker with the ability to be able to reprioritise and be flexible within a fast-paced and high-pressured department. Comfortable in being able to prioritise and manage own time effectively to achieve goals.
Strong IT skills with an eye for detail, dexterity, and experience in being able to adapt to new software quickly.
We appreciate that previous experience does not always tell the full story so if you like the sound of this role, don't rule yourself out if you feel you don't tick all the boxes.


Benefits
Full-time position; 35 hours per week; Shifts include 6am - 2pm and 8am - 4pm
28 days holiday plus bank holidays
Free onsite parking
Personal development opportunities
Comprehensive benefits package including discounts on everyday purchases, free 24/7 GP service.
Enhanced maternity and paternity pay.
Employee discount at nationwide music instrument retailers.
Celebratory staff away-days, Christmas parties and social events.
Opportunities to work with the Rocksteady Foundation, reaching children and young people in charities and support groups across the UK.


Every once in a while, you get the chance to be part of something really special. When you join Rocksteady, you know immediately that you've found it. We might be growing fast but we pay special attention to protecting our unique working culture and ensuring everyone feels comfortable to be themselves at work. We look out for each other, welcome new colleagues as friends and stay true to our small-company roots; rolling up our sleeves if a job needs doing, solving problems together and, most importantly, always putting the children first. Likeminded people are joining us and we're reaching more and more children with our lessons every week. We keep growing because we're driven by our passion for the life-changing nature of music.


Join us and use your skills for good.


Your Passion. Their Future.


Additional Information


We are committed to safeguarding and promoting the welfare of all children and expect all our staff to share this commitment.


As this role involves regular work with children and young people, and meets the definition of regulated activity, it is exempt from the Rehabilitation of Offenders Act 1974. Under the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 you must disclose all unprotected unspent and spent cautions and convictions. Further details on what convictions must be declared can be found in the Governments Guidance on the Rehabilitation of Offenders Act 1974 and the Exceptions Order 1975.


You can find out more about our policy on recruitment of ex-offenders here.


If you are offered this position, Rocksteady will ask you to complete an enhanced DBS check with a children's barred list check.


It is an offence for an individual who has been barred from working with children to apply for regulated activity. Providing false information is also an offence and could result in the rejection of the applicant, summarily dismissal if selected, and possible referral to the police.


Rocksteady Music School is an equal opportunity employer. We are committed to the fair treatment of staff, potential staff, and of our services, regardless of race, gender, religion, sexual orientation, responsibilities for dependents, age, physical/mental disability, or offending background.


To find out more about Rocksteady, check out our website www.rocksteadymusicschool.com
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About Rocksteady Music School