Job Description

Staff Scheduling and Resource Coordinator

SITE: W5 - Odyssey Group


LOCATION: Queens Quay, Belfast, BT3 9QQ


RESPONSIBLE TO: Visitor Experience Manager


TERMS: Full Time, Permanent. Part Time hours will be considered.


DATE: November 2025

OVERALL PURPOSE OF THE JOB:

The Staff Scheduling and Resource Coordinator plays a vital role in supporting the overall visitor experience at W5 by ensuring adequate staff coverage for daily operations, seasonal and corporate events, birthday parties, school and group visits, W5 Late events, and other activities. This role ensures that staffing resources are aligned with operational needs and visitor demand, contributing to a seamless and high-quality experience for all guests.

Essential Criteria

Experience in Staff Scheduling, Coordination and Payroll Systems Proven experience in managing rotas and coordinating staff across multiple operational areas. Familiarity with scheduling software (e.g., NTD or similar). Ability to forecast staffing needs and adapt to changing visitor numbers and operational priorities. Administrative and Record-Keeping Skills Strong attention to detail in maintaining records for payroll, compliance, and reporting. Clear and professional communication with staff, managers, and other departments. Excellent organisational abilities.

Desirable Criteria

Experience in Visitor-Facing or Event-Based Environments with a background in hospitality, visitor attractions, or event coordination is highly beneficial. Data Analysis and Reporting. The ability to analyse staffing data to identify trends and improve resource planning. Tech savvy and Process-Oriented. Comfortable using digital tools and systems to streamline scheduling and communication. Experience in recruitment and staff training. Knowledge of safeguarding, health and safety regulations and standards.

Salary

- 24,570

Benefits

The Odyssey Group has a range of benefits which it offers to full and part time staff[1].
Free car parking. 33% Discount in the W5 cafe, including coffee and 10% discount in the W5 shop. Complimentary tickets to Belfast Giants and friends and family access to W5. Holidays commence at 31 days per year rising to 34 [pro rata for part time staff.] Company paid social events. Contributory pension scheme, life assurance and paid sickness benefit. A comprehensive health cash plan plus Winter Flu Vaccination Scheme. Salary Sacrifice including pensions, holiday and cycle to work schemes. Training opportunities





[1] [Some T&Cs and qualifying periods may apply]