Job Description

The Area Manager will play a pivotal role in fostering a culture of excellence within our stores, focusing on skills development, coaching, and talent spotting. This hands-on position requires a leader who is willing to dive into the daily operations, work shoulder to shoulder with team members, and embody the spirit of old-school hospitality. We are seeking a dynamic individual who can seamlessly balance day to day operations with driving forward our day to day strategic planning initiatives.

At The Coffee House, we take pride in our unique approach to business, which starts and ends with our people. Our philosophy is built on the belief that success comes from having the right people in the right place at the right time. As we continue to expand our presence with 35 stores, we are seeking a dedicated Area Manager to lead and inspire our teams in the North West region.

We believe that focusing on our people, product quality, and operational standards will drive our success. If you are a proactive leader with a passion for hospitality and a commitment to excellence, we invite you to apply for the Area Manager position and help us elevate the coffee experience for our customers.

This role requires travel around the North West.

Responsibilities;

Safety

- Ensure compliance with health and safety regulations across all stores.

- Review daily and weekly reporting on store compliance and operational performance.

- Own responsibility for ensuring store compliance with health and safety standards.

- Implement daily and weekly compliance/equipment checks to run a safe business environment.

People

- Mentor and coach store teams to enhance their skills and performance, providing regular feedback and hosting honest conversations

- Support your store managers in effectively scheduling, right people, right place, right time

- Identify and nurture talent within the stores, fostering a pipeline of future leaders.

Quality Assurance;

- Monitor product availability and quality, ensuring the highest standards are met.

- Oversee customer service quality and improve the customer journey.

- Ensure proper maintenance of stores and equipment to uphold store standards.

- Execute all operational aspects of the stores, maintaining a keen eye on people, customers, standards, processes, and community engagement.

Performance;

- Analyse and manage key performance indicators, including salaries through effective scheduling, top-line sales, average transaction value, cost of sales, product availability, and wastage management.

- Strategically plan visits to each site on a weekly basis to maintain a strong presence and address any operational needs.

Requirements;

- Valid UK driving license.

- Proven experience in quick service hospitality and multi-site leadership.

- Strong planning and discipline skills to meet deadlines effectively.

- A dynamic personality with a genuine passion for customer service.

- Full availability, including evenings and weekends, to meet business needs..

Job Types: Full-time, Permanent

Pay: Up to 35,000.00 per year

Benefits:

Company pension Employee discount Store discount
Work Location: In person

Reference ID: AM-NW003