Job Description

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Professional Services

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Registry and Student Administration

Salary:

40,497 to 45,413

Post Type:

Full Time

Contract Type:

Permanent

Closing Date:

Tuesday 30 September 2025

Interview Date:

To be confirmed

Reference:

HR0187652-2

University of Bradford

At the University of Bradford, our focus is on creating the conditions for social, cultural, and economic impact. We are committed to social inclusion. Our work to expand opportunity and enable students to reach their potential, has led to us topping the Social Mobility Index of English universities for four year's running[CR1] . Our University Strategy sets out our ambitions for 2025, which we will achieve by using our proud heritage as a springboard and remaining steadfast in our commitment to equality, diversity, and inclusion.

Safeguarding

The University of Bradford is committed to safeguarding, protecting and promoting the welfare of children, young people, and Adults at Risk through robust safer recruitment practices.

Directorate

The Directorate of Student Experience and Teaching Excellence plays a central role in supporting students throughout their academic journey. We are proud of our commitment to delivering high-quality services that enhance student success, wellbeing, and progression. Our work is guided by the University's values of Excellence, Trust, Innovation, and Inclusion.


This is a pivotal role at the heart of our student experience. You'll manage a portfolio of complex casework including academic appeals, applicant complaints, extenuating circumstances, academic misconduct, and student change of circumstances. You'll provide expert advice to students, staff, and panels, and act as the University's operational contact with the Office of the Independent Adjudicator (OIA).


As a confident communicator and experienced casework professional, you'll bring clarity, consistency, and compassion to sensitive processes. You'll lead a small team, ensuring service quality, regulatory compliance, and continuous improvement. You'll also play a key role in shaping policy, delivering training, and producing institutional reports that inform strategic decisions.

What you will be doing:

Leading the Academic Continuation Team to deliver high-quality student casework services. Managing a portfolio of student casework including academic misconduct, appeals, extenuating circumstances, and student change of circumstances. Acting as the University's operational contact with the Office of the Independent Adjudicator (OIA). Ensuring consistency and compliance with internal and external regulations. Liaising with the Students' Union and senior colleagues to support students through sensitive processes. Producing reports, identifying trends, and contributing to policy development and training.

Qualifications/ experience:

Significant experience managing complex casework. Experience of leading staff and services, ideally within a regulatory or Higher Education environment. Ability to interpret and apply complex regulations and communicate them clearly. Strong data analysis and reporting skills. Commitment to Equality, Diversity and Inclusion. Level 5 qualification or equivalent experience

Do not meet every single requirement?

We are dedicated to building a diverse, inclusive, and authentic workplace, so if you are excited about this role but your experience does not align perfectly with everything in the job description or advert, we encourage you to arrange an informal conversation with the hiring manager. You may be just the right candidate for this or other roles.

Celebrating Diversity - The University of Bradford

Within the Directorate of Student Experience and Teaching Excellence, we are committed to improving representation of staff from diverse backgrounds. We particularly welcome applications from individuals who identify as Black, Asian or Minority Ethnic, disabled, LGBTQ+, or from other underrepresented groups.


At the University of Bradford, we recognise and embrace people that work in diverse ways so if you need any adjustments to our recruitment process, please speak to the recruitment team who will be happy to support you.


This is an exciting time to join the University of Bradford. We are proud to be ranked first in the Social Mobility Index for English universities for the fourth year running. Our commitment to inclusion, opportunity, and impact is reflected in everything we do, from our student support services to our ambitious University Strategy.


We offer a welcoming and inclusive working environment, generous leave entitlement (including Christmas and Easter closure days), hybrid working arrangements, and access to a wide range of campus facilities. These include a unique fitness centre, physio and optometry clinics, counselling and mental health services, and our very own Theatre in the Mill.


We welcome applications from people of all backgrounds and are committed to supporting all our employees to thrive. We particularly encourage applications from Black and Minority Ethnic (BME), Disabled, LGBT+ and non-binary candidates.


If you're ready to lead a service that makes a real difference to students' lives and to be part of a university that's driving social change, we'd love to hear from you.

In Return we Offer:

25 days holiday and 13 statutory and customary days (taken at Easter and Christmas). Family-friendly policies Great campus facilities including: Unique fitness centre Eye clinic Physiotherapy & sports rehabilitation, Counselling & mental health services On site nursery Food & drink outlets Generous employer contribution pension schemes - Universities Superannuation Scheme Generous benefit schemes, including car leasing, cycle to work, holiday purchase, home & technology scheme and shopping discounts

Find more information about the many other benefits, including salary sacrifice schemes and campus nursery.

Additional Information:

If you would like to find out more or are interested in applying, please message, email or call Cathie Raw, Head of Student Circumstances and Casework, 01274 232910, c.raw@bradford.ac.uk, we would love to hear from you.

Interview Date: Thursday 2 October 2025