Job Description

Salary

Grade E: 30,805 - 34,132 p.a.

Contractual hours

37

Basis

Full time

Region

Permanent - Full time

Job Type

Administrative

Job reference

R08498

About this role

The Student Support Advice Team are passionate about the student experience and are always looking at ways to improve our service.



The role of a Student Support Adviser is to provide students with information and advice on a wide range of university matters including:
Programme-related issues, options and module choices. Academic regulations, procedures and rules. Transferring to other programmes within the University. What to do if unforeseen personal or medical issues affect their studies or assessments, including bereavement and significant life events such as war, natural disaster, victim of crime, friend/family critically or seriously ill. Changing Direction. Conversations regarding withdrawing from the University or taking time out from study. Pregnancy support - we work with the student and the academic department to agree a plan to support their studies. Student Support Advisers can also help to co-ordinate support by signposting or referring students to other specialist services where appropriate. Trans and non-binary student support




What does a day in the life of a Student Support Adviser (SSA) look like?



There is a team rota in place where work is assigned as follows:



Appointments. 20-minute appointments are delivered either on campus (including face to face/phone/via a team's call) or working remotely (from home). A range of systems are used before, during and after a student appointment including UWEs enquiry (Infohub) and casework (Advocate) systems and appointment notes are completed and sent to the student following the appointment.



Duty Student Support Adviser at Frenchay Campus. This role involves being a physical representative for the team working from the Student Advice area in the main office, working closely with the Information Point Advisers.



Touchpoint Duty Student Support Adviser. This role is telephone-based, using the Touchpoint telephone system to field internal staff queries that come through to the Student Advice Team Duty telephone number. This may involve talking with students who are transferred through at source of enquiry. Conversations with students at this point may lead to resolution or the need to book in for a SSA appointment.



Other queries that come through to the Student Advice Team are via the Student Advice in-box and those that are referred via an Infohub Get help form, are picked up and worked on by the SSA along with other associated tasks.

About you

Skills/experience


You should have experience of providing advice and guidance in a complex organisation. You will have high level communication skills and the ability to build rapport quickly with students. You will be able to show evidence of building relationships with other services colleagues. You will have experience of dealing with challenging personal scenarios with students or customers. You will be able to deal calmly and sensitively with difficult or distressed people who may be experiencing a very challenging situation such as a mental health crisis; and able to manage own wellbeing and ask for support when needed. You will have a can-do attitude and foster this amongst colleagues and be able to respond positively to rapidly changing situations. You will be resilient and able to deal with challenging situations. You will be proficient in managing your own workload. It will be essential to have good IT skills and be digitally capable in a range of systems and processes. Attention to detail is also a key requirement of the role.

Where is this role based?

One post is based at our lively Frenchay campus where we have invested in the latest facilities and resources to give both our staff and students access to everything they need to succeed.



One post will also involve working at our City Campus in Bristol city centre which comprises of Bower Ashton Studios, Arnolfini, Spike Island and Watershed and is home to UWE Bristol's creative and cultural subjects.

Why UWE Bristol?

We are one of the largest providers of Higher Education in the South West with 38,000 students and 4,000 staff from right across the globe. Based in Bristol, one of the UK's most exciting and forward-thinking cities, we are regionally embedded and globally connected, with an established network of employer and academic partners.



We offer a wide range of employee benefits including progressive pay rates, generous annual leave and career average pension schemes as well as retail savings, onsite nursery and opportunities for training and personal development.

Add your individuality to ours

UWE Bristol recognises the power of a truly diverse university community.



We are proud to be part of a vibrant, multicultural city that celebrates diversity, we're always looking for talented people from all backgrounds to join us. Our people are our strength, and diversity enhances our creativity and leads to better decision-making and problem-solving. Bring your talent and ambition to our growing community and find yourself in a stimulating and supportive environment where you'll thrive.



We particularly encourage applications from global majority candidates as we are currently under-represented in this area of the organisation, however all appointments are made strictly on individual merit.



As a Disability Confident employer, we welcome applications from those who identify as having a disability.

Further information

If you would like to speak to us to find out more about this role please contact Daisy Moss on 0117 32 85493 or email: Daisy.Moss@uwe.ac.uk and Rachel Robinson on 0117 32 81941 or email Rachel.Robinson@uwe.ac.uk



Interviews are scheduled to take place at our

Frenchay Campus

around mid-August.

There are 2 roles available;

Role 1

is a full-time permanent post, working 37 hours per week primarily based at our Frenchay campus. The working pattern will be 10.00-18.00 Monday to Thursday, 10.00-17:30 on Fridays, with the option to work 09.00-16.30/17.00 during student vacation periods.

Role 2

is a full-time fixed term post until August 2026, working 37 hours per week working across Frenchay and City campus. The working pattern will be 08.30 or 09:00 - 16:30/17:00 all year round



Please state your preference role on your application and this can be discussed at interview for the shortlisted candidates.



This post is available on a job share



UWE Bristol is a campus-based University and it is vital to our success and the delivery of an outstanding experience for our students that our campuses are dynamic and vibrant places to learn and spend time. This role is therefore campus based for at least 60 percent of your time, with the opportunity to work from home on the remaining days.



To ensure fairness and equity all salary offers will be made in line with the University's salary assessment guidelines and will be based on your relevant skills and experience.

Right to Work in the UK

The University has a legal responsibility to ensure that all employees are eligible to live and work in the UK. You will therefore be required to provide evidence of your right to work in the UK, please refer to the Home Office Right to Work Checklist for information on which documents are acceptable.



We are unable to provide sponsorship for this role under the Home Office Skilled Worker visa route. If you do not have current right to work in the UK you may wish to explore other visa options.



Please note that UWE Bristol does not cover any visa or health surcharge costs.

Advice to applicants

We'd love to hear from you - if you are excited about this opportunity please complete our application form as soon as possible.



Tell us how your skills and experience relate to the requirements of this role by describing how you meet each of the essential and desirable criteria listed in the Person Specification section of the and include specific examples wherever possible.



Once we have completed shortlisting, we will let you know the outcome of your application by email, so please check your inbox for updates.