Job Description

Ref Number

B01-05179

Professional Expertise

Student Well-being and Registry

Department

Vice-President (Operations) (B01)

Location

London

Working Pattern

Full time

Salary

36,433-41,833

Contract Type

Fixed-term

Working Type

Hybrid

Available for Secondment

Yes

Closing Date

29-Sep-2025

About us

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Student and Registry Services is one of the larger Professional Services divisions at UCL, providing essential services to UCL's 50,000 students, 160,000 applicants and for supporting academic departments and administrative staff in delivering a high-quality student experience.



UCL Student Support and Wellbeing Services (SSW) provides information, advice and welfare support for all registered students, including delivery of related student events. The UCL Student Support and Wellbeing Team (Disability Mental Health and Wellbeing) is responsible for the delivery of advice and support aimed to enable students who identify as disabled to thrive and succeed at UCL and beyond.

About the role

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We are looking to recruit a wellbeing advisor within our team. SSWS Advisors are the first point of contact for students accessing support and are crucial to ensuring students are directed ot the most appropriate support in a timely manner. SSWS Advisors provide support via email, telephone, and face to face daily. One of the key functions in this role is to provide administratie support to the wider Disability, Neurodiversity, Mental Health and Wellbeing Team by monitoring our enquiries and responding to Student of Concern Reports. You will provide non-therapeutic support services aimed at enabling study for students.




This work includes providing advice and support to students impacted by disability, neurodiversity and wellbeing needs. You will act as a first point of contact and work in alignment with data protection and confidentiality policies. Other duties detailed in the job description in line with UCL policies, procedures and regulations to ensure promotion of an inclusive learning experience.




Providing information and support about reasonable adjustments, interruption to study and return to study.


If you have any queries about the role, please contact Kleo Kourmpi at student.wellbeing@ucl.ac.uk

About you

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Applicants must be knowledgeable in issues relating to student welfare and community support services and must have an understanding of the UK higher education sector, UK disability legislation, Disabled Students Allowance (DSA) and confidentiality and data protection issues.



You will have excellent communication skills, both verbal and written, together with excellent interpersonal skills, with the ability to liaise with a diverse range of people. You must be effective in prioritising tasks whist managing a demanding workload and be able to remain calm under pressure, for example when dealing with challenging and stressful situations.

What we offer

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As well as the exciting opportunities this role presents, we also offer some great benefits some of which are below:


41 Days holiday (27 days annual leave 8 bank holiday and 6 closure days) pro-rata. Additional 5 days' annual leave purchase scheme Defined benefit career average revalued earnings pension scheme (CARE) Cycle to work scheme and season ticket loan Immigration loan Relocation scheme for certain posts On-Site nursery On-site gym Enhanced maternity, paternity and adoption pay Employee assistance programme: Staff Support Service Discounted medical insurance

Visit https://www.ucl.ac.uk/work-at-ucl/rewards-and-benefits to find out more.

Our commitment to Equality, Diversity and Inclusion

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As London's Global University, we know diversity fosters creativity and innovation. We are committed to equality of opportunity, to being fair and inclusive, and to being a place where we all belong.



We particularly encourage applications from candidates underrepresented in UCL's workforce, including those from Black, Asian and ethnic minority backgrounds, disabled people, and - for Grade 9 and 10 roles - women."



Read more: UCL Equality, Diversity and Inclusion.



Applicants should also familiarise themselves with UCL's policies on: Prevention of Bullying, Harassment and Sexual Misconduct Policy and Personal Relationships Policy