Job Description

About the Role

We're looking for a dedicated and organised

Student Support & Quality Administrator

to join our team in Conwy. You'll play a key role in ensuring our learners receive an outstanding experience from enrolment through to certification.

Working directly with our customers and closely with internal teams, you'll handle enquiries, manage learner records, and help maintain the high-quality standards NCC is known for.

Key Responsibilities

Handle inbound and outbound calls, emails, and enquiries in a professional and friendly manner Act as the link between learners and internal departments, ensuring a seamless learner journey Update and maintain learner information, including preparation of portfolios for external audit Accurately record all customer interactions and transactions in our CRM system Support the success and certification team to ensure timely and accurate learner outcomes Develop and maintain strong relationships with learners to encourage engagement and repeat business

About You

We're looking for someone who is:

Experienced - minimum of

2 years in a customer-facing role

(phone and email) Tech-savvy - comfortable using

CRM software

and learning new systems A strong communicator - with excellent written and verbal English skills Detail-focused - with a meticulous approach to record-keeping and data accuracy Self-motivated and adaptable - able to manage deadlines and thrive in a fast-paced environment

Why Join NCC?

Competitive salary of

24,000 - 28,000 per annum (DOE)

Friendly, collaborative office environment in

Conwy

Opportunities for

growth and professional development

Be part of an organisation passionate about

supporting learners and improving outcomes

How to Apply

If you think you'd be a great fit for NCC, we'd love to hear from you.
Please submit your

CV and a short cover letter

explaining why you'd like to work with us.

Job Type: Full-time

Pay: 24,000.00-28,000.00 per year

Benefits:

Company events Company pension Employee discount On-site parking
Experience:

Administrative: 2 years (preferred)
Language:

English (required)
Work authorisation:

United Kingdom (required)
Work Location: In person