Job Description

Introduction

At Abstract House, we are the world's most sustainable art gallery. We design and make our premium wall art and frames in our Isleworth, Greater London HQ. We are a small but mighty, passionate team and are looking for an experienced Administrator. The position will be based in our office in Isleworth, TW7 6GF and is initially a fixed 3-month contract with possibility to extend.

An interest in art and interior design is recommended as you will be based in our Design Studio.

Please only apply if you can commit to the office location. This is a very exciting and varied role, and you will be reporting directly to senior management, so there will be opportunities for progression for the right candidate. This is an in-person role, so please only apply if you can commit to the office location on a full-time basis.

Key responsibilities:

Proactively respond to product queries and provide sales advice based on product knowledge, while keeping up to date on all product changes. Assisting with answering telephone calls, Order management and logistics. Creating images to spec using Adobe Photoshop. Full training will be given. Updating all systems and spreadsheets to provide accurate view to support sales and the delivery of our sales strategy. Ensuring product data is listed accurately and are kept updated across various channels. Assisting with social media and content creation, videography and photo shoots and other marketing. Following up on order enquiries and quotations.

Customer Service

Managing all inbound customer enquiries within our agreed SLAs through various channels including email, telephone, social media. Respond to customer enquiries politely, professionally, efficiently and within our brand tone of voice. Must be fluent in written English with excellent grammar and spelling for all email correspondence. Answer the phone politely and professionally. Handle any customer issues to complete resolution ensuring every customer has an outstanding user journey and with a pro-active nature. Handling all couriers, suppliers and third party clients. Collaborate with Production Team regarding customer orders or enquiries. Assisting with trade orders and brand partnerships and other ad hoc requests. Calling clients proactively to follow up on order feedback, answer questions and provide assistance.

Marketing

Updating website with new artwork collections, product updates and similar tasks. Produce images for press, creating images from templates provided to push live on website. Assisting with influencers and marketing opportunities. Assisting with photoshoots and model bookings. Assist Marketing Team with other ad hoc tasks where required.

Administrative Duties & Clerical

Maintaining customer databases and CRM. Updating and sending quotes to clients, and follow-up. Managing stock, assisting with ordering supplies Providing admin support for financial processing (eg. invoices, projects and orders) Data entry and updating of all catalogue data, updating and listing products on various channels. Additional tasks include logging and completing insurance claims, tracking orders, following up enquiries and other ad-hoc tasks.

Person Specification:

We are looking for candidates who are passionate and enthusiastic, process-driven and can work well independently as well as within a team.

Must be highly proficient in Excel/Google Sheets and CRM software. Good spelling and grammar and can confidently answer the phone, remaining professional at all times. Full training will be given.

We are a small, busy department and it is imperative you have strong time management and attention to detail with a flexible approach. Willing to help out other teams during busy periods. There will also be the opportunity to work on new projects for further development and to drive sales strategy.

Job Details:

Full Time, Permanent position. Open to part-time hours.

Hours: Monday - Friday, 37.5 hours per week 8:00 am - 4:00 pm (1 hour lunch) or 8:30 am - 4:00 pm (Half hour lunch)

Start Date: ASAP

Location: Isleworth, Middlesex, West London TW7

Hourly pay: 12.21 per hour

No agencies. No remote.

Job Types: Full-time, Permanent

Pay: 12.21 per hour

Application question(s):

Are you able to commit to the office location in Isleworth TW7 on a full-time basis, 5 days a week? The hours for the role are 8 am to 4 pm. Can you commit to these hours in the office location?
Education:

A-Level or equivalent (preferred)
Experience:

Customer service: 2 years (preferred) Administrative experience: 2 years (preferred)
Language:

English (required)
Work authorisation:

United Kingdom (required)
Work Location: In person