Job Description

Supervisor

The Cheese Barge is looking for an experienced restaurant Supervisor to join the Front of House team at our Paddington restaurant.

We're dedicated to celebrating the best in British Cheese, working with suppliers from all around the country to create our signature grilled cheese sandwiches and other classic cheese-focused dishes - all seasonal, and made with the best quality produce. We're busy year-round, so you'll need energy and a positive attitude to succeed in our small, but passionate and determined team.

We're an extremely passionate, creative and determined team, with an eye for detail and a strong focus on the customer experience. If you're passionate about hospitality, understand what fantastic customer service is all about, and love cheese as much as we do, we want to hear from you.

We're looking for an experienced and reliable FOH Supervisor, who has a natural talent for hospitality and a desire to pursue a career in this industry. You'll be supporting our General and Assistant Managers to run the restaurant, leading the FOH team during service, and ensuring customer service is delivered to the highest standard. You'll be responsible for opening and closing the restaurant, including cashing up and key holding, handling reservation enquiries, and making sure your team are fully clued up on dishes, specials and drinks.

Full training is provided, along with a range of benefits, and professional development opportunities are available within the company for those who show initiative.

If this sounds like you, please get in touch.

Key Responsibilities:

- Lead shifts at your respective The Cheese Barge site, supervising the day-to-day running of the restaurant.

- Open and close the restaurant, including key holding and cashing up.

- Deliver the company steps of service to the highest standard, creating positive experiences for our guests and colleagues.

- Continuously improve product knowledge and understanding of our company ethos, conveying this to our guests where possible and ensuring the team is fully trained on our dishes and drinks.

- Promote a positive perception of the company at all times, both internally and externally.

Benefits:

- 28 days holiday per year

- Quarterly Bonus

- Monthly British cheese box

- Producer visits

- Free staff meals & trader discounts

- 50% off meals on your days off

- Full training & tastings, including Academy of Cheese qualifications

Requirements:

- 1 year+ FOH Supervisor experience

- Responsible, reliable and organised

- Ability to and experience in leading a team

- Basic wine knowledge, good general food and beverage knowledge (British cheese knowledge a bonus but not essential)

- Superior customer service skills

- Thrives in a busy, fast-paced working environment

- Keen to learn whilst working, with a passion for good produce

- Hard working, with a pro-active attitude, and uses their own initiative.

Job Types: Full-time, Permanent

Pay: 15.00-16.00 per hour

Benefits:

Cycle to work scheme Discounted or free food Employee discount Flexitime Store discount
Ability to commute/relocate:

London, W2 6DL: reliably commute or plan to relocate before starting work (required)
Experience:

Supervising experience: 1 year (preferred) Customer service: 1 year (preferred)
Work Location: In person