Job Description

Job Title:

Support Manager

Location:

Norfolk, Norwich, Norfolk

Salary:

60,000 per year (depending on experience) + Excellent PRP + Monthly Car Allowance

Contract Type:

Permanent, Full-time

Closing Date:

24/09/2025

About the Company

We are a family-run care organisation with a passion for making a meaningful difference in people's lives every day. For several years, we have been recognised among the

Top 20 Large UK Care Home Groups

, a reflection of our commitment to quality care and resident satisfaction.

Our values-driven approach has also earned outstanding workplace recognition, including:

4.7 rating on Glassdoor 4.5 rating on Indeed No.1 in the UK for wellbeing at work (Indeed's Better Work Awards 2023)
The Role

We are seeking a dedicated and experienced

Support Manager

to oversee operations and ensure the highest standards of care across our care homes.

As a Support Manager, you will:

Provide effective leadership and management across multiple homes. Recruit, train, and mentor care home managers and staff. Monitor financial and business performance, implementing strategies for improvement. Ensure compliance with all laws, regulations, and industry standards. Maintain and enhance the quality of care and living environment for residents. Build strong relationships with residents, families, staff, and external stakeholders. Implement performance monitoring and reporting systems.

Reports to:

Operations Manager

Skills & Requirements

NMC Registered Nurse with relevant post-registration experience. Proven experience managing a care home or similar healthcare setting. Strong knowledge of financial management, compliance, and regulatory requirements. Excellent leadership, communication, and interpersonal skills. Ability to motivate and support teams to deliver high-quality care. Commitment to best practices in elderly care.
Benefits

Competitive salary of 60,000 per year (DOE). Excellent PRP and monthly car allowance. Comprehensive induction and training programme. Clear career development and progression opportunities. Employee Assistance Programme. Blue Light Card Scheme (enrolment fee reimbursed).
Job Types: Full-time, Permanent

Pay: From 60,000.00 per year

Benefits:

Company pension Employee discount Flexitime On-site parking Referral programme Store discount
Work authorisation:

United Kingdom (required)
Work Location: In person