Job Description

Location: Sewell Group Craven Park, Hull

Hours: Flexible hours across Monday to Friday, 9am - 5pm totalling no more than 22.5 hours per week. Some flexibility around working hours is required (with notice) on evenings, weekends, matchdays and special events.

Role Overview:

Supporter Service Assistant at our community-oriented and forward-thinking sports club plays a vital role in delivering an exceptional service for our supporters, and supporting our executive team with admin support.

This position primarily focuses on dealing with general inbound club queries across phone / email and guests at the reception. Whilst providing additional admin support for the CEO, COO and key off-field staff.

Key Responsibilities:

- Monitor and respond to general club queries via info@hullkr.co.uk and the phonelines.

- Ensure information is provided by department heads to ensure all queries are answered and resolved in a timely manner.

- Greet and assist club guests who arrive at reception.

- Provide administrate support for the Chief Executive, Chief Operating Officer and Head of Retail / Ticketing.

- Support the wider team with admin, logistics and ad-hoc requests.

- Arrange ticket allocations for the exec team, and club guests for home / away fixtures and special events.

- Ensure the smooth running of the admin team and office so they can focus on their core roles.

- Take minutes and produce action trackers for key internal and external meetings.

- Work closely with the finance team to ensure all heads of department are supplying financial and annual leave / absence reports in a timely manner and accurately.

- Ensure compliance with GDPR polices and procedures at all times.

Skills and Attributes:

Essential:

- Exceptional customer service skills with the ability to handle and resolve customer inquiries and concerns.

- Excellent levels of computer literacy in Microsoft Office products.

- A positive and professional attitude.

- Demonstrated ability to work independently, manage multiple tasks, and meet deadlines.

- Strong interpersonal and communication skills to effectively engage with internal and external stakeholders across the club.

Desirable:

- Previous customer service experience.

- Previous admin / executive support experience.

Hull KR is an equal opportunities employer, recruiting within the guidelines of the Equality Act 2010. We are committed to the promotion of diversity and equal opportunity, as an employer and in the delivery of our products and services.

Job Types: Part-time, Permanent

Pay: 15,000.00 per year

Expected hours: No more than 22.5 per week

Work Location: In person