Job Description

Company Overview

Allelys Group Limited is one of the UK's leading Transport and Heavy Lift companies, renowned for our expertise in transport, multimodal logistics, and project management. With over 60 years of experience, we pride ourselves on delivering exceptional service to our customers in the energy sectors and heavy industries.

Summary

To assist the Transport team in delivering an exceptional level of customer service to our customers, through efficiently run transport solutions achieved by careful planning and briefing of drivers. To assist the Operations Manager to, wherever and whenever possible, ensure profits are maximised by increasing revenue and reducing costs.

Responsibilities

Ensure all jobs are entered accurately into the transport management system to include all job paperwork and relevant driver documents. Raise route notifications for abnormal loads and ensure they are attached to the relevant jobs. Provide an exceptional level of customer service by ensuring phone calls are answered promptly and emails are responded to quickly. Responsible for raising customer quotations that fall in-line with the Company's terms & conditions ensuring that all exclusions & inclusions are clearly understood by the customer. Support the Transport Planner to ensure all Transport Operations are planned in the most cost-effective manner through shared resources by having an operational awareness of the fleet and it's associated resources with the aim of increasing revenue and reducing cost. Continuously monitor driver progress to ensure jobs are running on time and to plan. To report any delays to the Transport planners. To brief drivers in detail on all jobs providing a comprehensive set of instructions, times, dates, addresses, routes in and out of sites, loading requirements, points of contact onsite. To support the link between the Transport Office and Warehouse & Storage areas by communicating with relevant teams to ensure they are aware of load plans and trailer availability for loading. To provide cover for out of hours phone calls and in times of annual leave. Putting the Health, Safety & Environment at the forefront of the team's day to day proceedings, ensuring the team comply with and strive to exceed Health & Safety Policies. Ensure Drivers have the confidence, to speak up or stop the job Assist in processing drivers paperwork to ensure the information is captured accurately and matches the transport management system. Provide updates to customers to ensure they are aware of delays and the steps taken to resolve delays with jobs. Assist all areas of the Transport Office to provide support as and when required. Escalate any incident that may have a detrimental effect on the operations ability to deliver excellent customer service .

Personal attributes

Ability to relate to employees at all levels Ability to contribute effectively to a team working environment Proactively contribute to creating a good team atmosphere. The ability to 'think on your feet' and use of initiative A "can do" attitude Professional and approachable Flexible and reliable Resilient and able to remain focused while working under pressure

Qualifications / Skills

Full Driving licence Excellent verbal and written communication skills Good IT skills- Microsoft Word, Excel, Power point Excellent organisation skills The ability to work as part of a team as well as on your own initiative.
If you are ready to take your career to the next level with a leading company in the transport sector, we invite you to apply today and become a vital part of our team at Allelys!

Job Types: Full-time, Permanent

Benefits:

Company pension Free parking On-site parking
Experience:

Transport : 2 years (required)
Work authorisation:

United Kingdom (required)
Work Location: In person

Reference ID: ALL2STP